Secretary | Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare University NHS Foundation Trust; Boscombe; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare trust in Boscombe is seeking a full-time Secretary for the Dorset Bladder and Bowel Continence Service. The role involves handling patient queries, using clinical systems, and requires strong computer and communication skills. A Standard DBS check is necessary. Join a dynamic environment committed to excellent patient care and empowerment in diverse communities.

Qualifications

• Standard Disclosure and Barring Service (DBS) check is required.
• Experience with clinical computer systems is desirable.

Responsibilities

• Answering telephone and dealing with patient queries.
• Using clinical computer systems to handle incoming queries effectively.

Skills

Excellent computer skills

Good communication skills

Tools

SystmOne

Essity Delivery Service

Job description

An exciting opportunity has become available within Dorset HealthCare. We are looking for someone with excellent computer and communication skills to work within the Dorset Bladder and Bowel Continence Service as a Secretary. Supervised by the Team Lead.

This is a full time post of 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Responsibilities

• Answering the telephone and dealing with patient queries, passing messages onto clinician’s, taking referrals over the phone, booking appointments, appointment letters, scanning documents, checking emails and signposting accordingly.
• Using the clinical computer systems mainly SystmOne and Essity Delivery Service, (our pad provision service) to ensure incoming queries are handled quickly and effectively – this will include dealing with; Registering patients to the service, appointments, clinic letters and discharges, documentation requests, room bookings, ordering stock, carrying out audits etc.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over‑reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

This advert closes on Thursday 27 Nov 2025