Secretary / Administrator MSKAPS, Band 3

Gloucestershire Hospitals NHS Foundation Trust; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare trust in Cheltenham seeks an experienced Administrator / Secretary to support the Physiotherapy led MSK Specialist Triage and Advanced Practitioner Service. The role involves providing efficient and professional secretarial support, managing referrals, and organizing clinics. Excellent communication and organizational skills are essential, along with a proactive mindset and strong computer literacy. Competitive benefits include generous leave, NHS pension, and flexible working opportunities.

Benefits

Generous annual leave allowance

NHS pension scheme

Discounts at local shops and restaurants

Access to on-site nurseries

Discounted public transport

Health and wellbeing initiatives

Qualifications

• Broad, proven administrative skills.
• Ability to work in a demanding environment.
• Experience in managing referrals and organizing clinics.

Responsibilities

• Provide secretarial and administrative support to MSKAPS.
• Communicate effectively with patients, relatives, and staff.
• Manage referrals and organize clinics including booking appointments.

Skills

Proficient audio typing

Excellent communication skills

Problem-solving

Organizational skills

High degree of computer literacy

Job description

Our Service has the opportunity for an Administrator / Secretary to support the Physiotherapy led MSK Specialist Triage and Advanced Practitioner Service. This will incorporate a single point of referral for GPs accessing both Orthopaedic and Musculoskeletal Advanced Practitioner Services.

We are looking to recruit a flexible candidate who can work between the Trust's two hospital sites, Gloucestershire Royal and Cheltenham General Hospitals, to provide efficient, confidential and professional secretarial and administrative support to MSKAPS, working as part of a Trust-wide team.

Provide effective communication with patients, relatives, medical and hospital staff in order to ensure a proficient high quality service.

The workload is generated by the MSK Advanced Practitioner Team, including the Consultant Physiotherapist and Clinical Lead of MSKAPS. The post holder will have no budget or management responsibilities.

Supervision and day‑to‑day management is provided by the Lead Administrator of MSKAPS.

The successful applicant will not only have broad, proven administrative skills but a forward‑thinking mindset and a clear sense of direction regarding personal and service development. Structured induction training and mentorship will enable integration into our friendly and committed team.

As you will be dealing with the general public, this post requires excellent communication skills. This includes the ability to work in a demanding and often pressurised environment whilst maintaining a caring, professional and patient manner. The role requires proficient audio typing and secretarial skills, managing referrals, organising clinics including the booking of appointments, and inputting data accurately. You will also need to be highly organised and be expected to use your initiative to problem‑solve on a daily basis. A high degree of computer literacy is vital.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we support our vibrant, diverse communities and one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.