Secretary/Administrator | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Cambridge is looking for a well-organised and motivated individual to join the admin team. The role involves providing administrative support to the Speech and Language Therapy Service, managing appointments, and being the first point of contact for patients. Ideal candidates will have strong IT skills and the ability to thrive under pressure. This position offers a range of benefits, including development opportunities.

Benefits

On-site leisure facilities

Reduced cost bus travel

Flexible working arrangements

Subsidised parking

Qualifications

• Ability to work well under pressure in a fast-paced environment.
• Ability to work independently and as part of a team.
• Confident communication with staff at all levels.

Responsibilities

• Greeting patients and visitors to the department.
• Managing the department's outpatient waiting lists.
• Handling telephone calls and managing emails with confidential information.
• Typing routine letters and complex reports.

Skills

Organisational skills

Attention to detail

Interpersonal skills

IT skills

Tools

EPIC

Oracle

Job description

We are looking to appoint a well organised, highly motivated and enthusiastic individual to join our small Admin Team which provides professional, efficient, effective high quality administrative, secretarial and reception support to our dynamic, supportive and friendly Speech and Language Therapy Service (SLT) at Addenbrooke's Hospital.

You will work in the main SLT offices in Addenbrooke's Hospital offering a friendly and efficient first point of contact to patients and visitors to the department.

You should have the ability to work well under pressure in a fast-paced environment, be organised and have excellent attention to detail.

You must be able to work independently and as part of a team, liaise with staff at all levels in a confident manner.

Key Responsibilities

• Greeting patients/visitors to the department
• Answering all telephone calls to the department and managing emails which include complex and confidential patient related information.
• Managing the department's outpatient waiting lists, including triage, arranging all outpatient appointments, booking hospital transport and actioning appointment letters using the Trust's electronic Patient Information system.
• Dealing with Speech and Language Therapist's administrative needs and typing routine letters and complex reports.
• Confidence in IT and keyboard use and the ability to type quickly and accurately; competence in hospital systems such as EPIC and Oracle is a strong advantage.
• The ability to prioritise effectively and to remain calm and focused under pressure, as the position can be very demanding.
• Excellent communication and interpersonal skills, as the post holder is the first point of contact for our Service and we work with people experiencing several communication problems.

About CUH

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, the Trust is committed to providing accessible high-quality healthcare for the local people of Cambridge and beyond.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Immigration

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa,
• or you have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment,
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

This vacancy will close at midnight on 10th November 2025.

Interviews are due to be held on 4th December 2025.

Benefits to you

At Cambridge University Hospitals, we offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. Our Good Work Programme currently includes reduced cost Stagecoach bus travel to and from Cambridge University Hospital site, free Park and Ride bus journeys between Babraham Road and Trumpington sites, and free travel to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces – a purpose‑created colleague‑only café with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given; in some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

This advert closes on Monday 10 Nov 2025.