Secretary/Administrator

NHS; Preston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare practice is seeking an Administrator / Secretary to provide administrative and secretarial support. The ideal candidate will have at least 3 years of customer service and administrative experience, along with strong typing and data entry skills. Knowledge of EMIS Web is desirable. Flexibility in working hours is required, as the successful candidate may need to cover additional shifts as needed.

Qualifications

• 3 years of customer service experience required.
• 3 years of administrative experience required.
• 2 years of secretarial experience preferred.

Responsibilities

• Provide administrative and secretarial assistance to the practice team.
• Manage and process patient referrals and medical records.
• Facilitate communication between patients and healthcare professionals.

Skills

Excellent administration skills

Customer service

Typing / data entry skills

Tools

EMIS Web

Job description

Clayton Brook Surgery is excited to recruit an Administrator / Secretary to join our team. We would ideally like someone with experience in working in a GP practice and have a knowledge of our GP Clinical System EMIS Web. You must have excellent administration, customer service and typing / data entry skills. The contracted hours are 35 hours per week. You must be able to work under pressure and be flexible with working hours, as you may be asked to work overtime or vary the hours worked depending on circumstances as they arrive. Working hours are subject to change in light of any future changes within the practices. The successful candidate will be expected to work at our partner practice, Moss Side Medical Centre in Leyland, on occasions and therefore candidate mobility is expected.

Main duties of the job

Duties to include

• Creating and processing clinical referrals for patients
• Following up referrals with third party providers
• Processing Insurance Report and SARs requests
• Supporting Reception / Administration team with telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Computer data entry/data allocation and collation; processing and recording information and changes in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying
• Scan letters / reports to patient records as appropriate
• Supporting practice with managing patient records both in and out of the practice
• Supporting practice with Safeguarding administration
• Be flexible and able to cover all reception duties as necessary and covering staff annual / sick leave
• To have a thorough knowledge of all Practice procedures
• Any other tasks allocated by managers

About us

Clayton Brook Surgery has a great cohesive team ethic and working environment. We have GP Partners, Salaried GP, 1 Advanced Nurse Practitioner, Practice Nurse, HCA, Medicines Co-ordinator, a Business Manager, Practice Manager, Operations Manager and a team of Receptionist / Administrators. We are also Training Practices with our Partners being GP Trainers / Educators.

Job responsibilities

The role is to offer administrative and secretarial assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Manage and process patient referrals, Insurance and SARs requests, support processing medical records and Safeguarding administration. Liaise with third party services or healthcare professionals in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

• Customer service: 3 years (required)
• Administrative: 3 years (required)
• Secretarial: 2 years (preferred
• Previous experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.