Secretariat Administrator

Centre for International Development and Training (CIDT); Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK university is seeking a Secretariat Administrator to support the complaints and student casework departments. This role includes handling HR and finance processes, managing inquiries, and updating websites. Applicants should have administrative experience in customer service and familiarity with HR and finance. A commitment to customer satisfaction and experience in higher education are desirable. This is an opportunity to make a positive impact in a supportive environment.

Benefits

Competitive salaries

Standard Life Pension scheme with employer contribution

Free Will Writing Service

Gym memberships discounts

Cycle Benefits Scheme

Qualifications

• Experience with finance and HR processes is necessary.
• Desirable to have experience in Higher Education.
• Strong commitment to customer service.

Responsibilities

• Support finance and HR processes for two departments.
• Manage general inquiries and keep websites updated.
• Handle department-specific activities as per job description.

Skills

Administrative experience in a customer-oriented environment

Proficiency in office technology

Ability to handle difficult situations

Flexibility and resilience

Job description

We are seeking to appoint a Secretariat Administrator to support the work of two departments within the University Secretariat, Complaints and Student Casework, and Corporate Compliance.

In this role you will be responsible for supporting both teams with finance and HR processes, general enquiries and keeping websites up to date. In addition, there will be department specific activities, as detailed in the job description. Your time will be equally divided between the two departments, who are co-located.

Proficient in the use of office technology you will need administrative experience in a customer‑oriented environment and experience of Finance and HR related processes. Whilst experience of working in Higher Education is desirable, we are seeking someone with a commitment to delivering customer service and who has the ability to handle difficult and stressful situations with tact and sensitivity. The role requires flexibility, personal confidence, resilience and the ability to work to multiple deadlines, within a supportive environment.

This is an opportunity to work in a rewarding role supporting two effective and respected departments where you will be invited to make an active and positive contribution.

For an informal chat about this position please contact Ros Hampton, Associate Director of Complaints and Student Casework, via email to [e-mail].

Staff Benefits

You may be eligible to choose from a number of benefits during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.

Your Benefits

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
• Long Service Recognition - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service - Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts - EE Perk (20% off for family & friends) & software discounts.

Supporting Your Health & Wellbeing

• Wellbeing and Mental Health Support - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
• Eyecare Support - Free eVoucher for eye tests and glasses contribution.
• Flu Vouchers - Free flu vaccinations for staff.
• Paycare Health Benefit Plan - Covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.

Valuing You

• Generous Annual Leave (see table below)
• Flexible & Agile Working - Flexible and Hybrid working arrangements.
• Free On-site Parking - available across campuses
• Cycle Benefits Scheme - Save up to 42% on a bike & accessories via salary sacrifice.
• Employee Discounts - Savings on groceries, fashion, and entertainment.
• Travel Discounts - Up to 10% off holidays through Sodexo Circles.

Training and Development

• Staff Network and Inclusion - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
• Library Access - Staff have access to books and resources at our onsite libraries.
• Staff Scholarship Scheme - Funding for part‑time higher education, up to PhD level
• Leadership and Management Development - Access to training opportunities to support you with advancing in your career.

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges).

PLEASE NOTE:

Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.