Second Line Support

Corecom Consulting; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A consulting firm in the UK is seeking a junior-level individual to support and develop their ERP system. This role involves leading the rollout of the Finance module, maintaining dashboards, and providing 2nd/3rd line support. Ideal for recent graduates with a computing background, strong problem-solving skills, and a willingness to learn new technology. Competitive benefits including 25 days holiday and pension contributions are offered.

Benefits

Competitive pension contributions

25 days holiday plus bank holidays

Life insurance at 4 salary

Access to employee benefits and retailer discounts

Qualifications

• Ideally a recent graduate or junior-level candidate.
• Familiarity with ERP systems or database/reporting tools is a plus.
• Willingness to learn new technology.

Responsibilities

• Lead rollout of Finance module and support broader system rollout.
• Create and maintain dashboards for stakeholders.
• Support go-live activity for users and project teams.

Skills

Technical support

Problem-solving

Technical aptitude

Communication skills

Learning new technology

Education

Computing or technology degree

Tools

Low-code/no-code tools

ERP systems

Job description

About the Role

We are looking for an enthusiastic and technically‑minded individual to support and develop our ERP system. This role bridges 2nd/3rd line support and system development, combining day‑to‑day support, rollout implementation, dashboard creation, and ongoing enhancement. Over time, you will grow into a subject matter expert (SME) for our ERP, becoming the go‑to person for system knowledge and improvements.

Key Responsibilities

• Lead rollout of the Finance module initially, then support broader system rollout across the business.

• Create and maintain dashboards for the Project Team and wider stakeholders.

• Support go‑live activity, providing knowledge and assistance to users and project teams.

• Act as an escalation point for ERP‑specific support tickets, providing 2nd/3rd line support and troubleshooting.

• Develop expertise in the ERP system and transfer knowledge to colleagues.

• Implement system functionality and customisation using low‑code/no‑code tools, and where applicable, simple coding or queries.

• Design and redesign screens, forms, menus, and reports; develop data extraction queries and new interfaces.

• Liaise with the internal development team for more complex customisation tasks.

• Support integration of new features and rollout of innovations, ensuring correct deployment and system security.

• Collaborate with infrastructure and IT operations teams to ensure systems are maintained, secure, and performing.

About You

• Ideally a recent graduate or junior‑level candidate with experience or interest in technical support, system support, or ERP support.

• A computing or technology degree or similar qualification is beneficial.

• Strong ability and willingness to learn new technology from scratch.

• Familiarity or curiosity with ERP systems or database/reporting tools is a strong plus (experience with other ERPs such as Microsoft NAV or similar is advantageous).

• Comfortable working with low‑code / no‑code environments, and learning to work with system queries, dashboards, and customisation tools.

• Strong problem‑solving skills and technical aptitude; able to rise to complexity and challenge.

• Flexible mindset: open to self‑learning via documentation, forums, community groups, or online resources.

• Excellent communication skills: able to transfer knowledge and explain technical concepts clearly.

• Willing to work from the office a few days per week (initially 2 days, up to 3 around go‑live); must live within commuting distance.

• Self‑motivated, proactive, collaborative, and enthusiastic about system improvement and innovation.

What You'll Get

• Competitive pension contributions.

• 25 days holiday plus bank holidays.

• Life insurance at 4 salary.

• Access to employee benefits and retailer discounts.