Second Line Support

Corecom Consulting; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic consulting firm in Bradford seeks an enthusiastic individual to support and develop their ERP system. This role combines project implementation and 2nd/3rd line support, ideal for a recent graduate or junior candidate keen on technology. Responsibilities include leading system rollouts, dashboard creation, and troubleshooting support tickets. Opportunities for growth into a subject matter expert are significant. Competitive benefits include a pension plan and holiday allowance.

Benefits

Competitive pension contributions

25 days holiday plus bank holidays

Life insurance at 4× salary

Access to employee benefits and retailer discounts

Qualifications

• Recent graduate or junior-level candidate interested in ERP support.
• Comfortable with learning new technology from scratch.
• Familiarity with ERP systems or database/reporting tools is a strong plus.

Responsibilities

• Lead rollout of the Finance module and broader system implementation.
• Create and maintain dashboards for stakeholders.
• Act as an escalation point for ERP-specific support tickets.

Skills

Technical support experience

Problem-solving skills

Communication skills

Education

Degree in Computing or Technology

Tools

Low-code/no-code tools

ERP systems experience

Job description

About the Role

We are looking for an enthusiastic and technically-minded individual to support and develop our ERP system. This role bridges 2nd/3rd line support and system development, combining day-to-day support, rollout implementation, dashboard creation, and ongoing enhancement. Over time, you will grow into a subject matter expert (SME) for our ERP, becoming the go-to person for system knowledge and improvements.

Key Responsibilities

• Lead rollout of the Finance module initially, then support broader system rollout across the business.
• Create and maintain dashboards for the Project Team and wider stakeholders.
• Support go-live activity, providing knowledge and assistance to users and project teams.
• Act as an escalation point for ERP-specific support tickets, providing 2nd/3rd line support and troubleshooting.
• Develop expertise in the ERP system and transfer knowledge to colleagues.
• Implement system functionality and customisation using low-code/no-code tools, and where applicable, simple coding or queries.
• Design and redesign screens, forms, menus, and reports; develop data extraction queries and new interfaces.
• Liaise with the internal development team for more complex customisation tasks.
• Support integration of new features and rollout of innovations, ensuring correct deployment and system security.
• Collaborate with infrastructure and IT operations teams to ensure systems are maintained, secure, and performing.

About You

• Ideally a recent graduate or junior-level candidate with experience or interest in technical support, system support, or ERP support.
• A computing or technology degree or similar qualification is beneficial.
• Strong ability and willingness to learn new technology from scratch.
• Familiarity or curiosity with ERP systems or database/reporting tools is a strong plus (experience with other ERPs such as Microsoft NAV or similar is advantageous).
• Comfortable working with low-code/no-code environments, and learning to work with system queries, dashboards, and customisation tools.
• Strong problem-solving skills and technical aptitude; able to rise to complexity and challenge.
• Flexible mindset: open to self-learning via documentation, forums, community groups, or online resources.
• Excellent communication skills: able to transfer knowledge and explain technical concepts clearly.
• Willing to work from the office a few days per week (initially 2 days, up to 3 around go-live); must live within commuting distance.
• Self-motivated, proactive, collaborative, and enthusiastic about system improvement and innovation.

What You'll Get

• Competitive pension contributions.
• 25 days holiday plus bank holidays.
• Life insurance at 4× salary.
• Access to employee benefits and retailer discounts.