Second Line Service Desk Engineer - Bodmin

Crimson; England; On-site; GBP 27,000 - 33,000; Full time

Job summary

A technology services provider in Cornwall is looking for a Second Line Service Desk Engineer to deliver technical support. Responsibilities include managing the helpdesk, troubleshooting issues, and supporting first and third line engineers as needed. The ideal candidate is proactive and possesses a strong understanding of network concepts and Microsoft 365. Competitive salary offered with opportunities for professional growth.

Benefits

250 worth of vouchers for referrals

Qualifications

• Proactive, collaborative, and results-driven personality.
• Strong interpersonal abilities for client engagement.
• Ability to work in fast-paced environments.

Responsibilities

• Deliver technical support across various businesses.
• Manage the helpdesk and troubleshoot issues.
• Assist and support first line and field engineers.
• Monitor security threats and ensure compliance.

Skills

Previous Support/Service Desk Experience

Knowledge of Microsoft 365

Understanding of network concepts

Experience with backup products

Familiarity with Windows Servers

Troubleshooting ability

Job description

Second Line Service Desk Engineer - Bodmin

Onsite !

Salary up to 32,500

A Second Line Service Desk Engineer is needed in Bodmin, Cornwall to deliver technical support across various businesses and industries. Responsibilities include managing the helpdesk, troubleshooting issues, performing repairs or upgrades, assisting First Line Engineers, escalating cases to Third Line, and supporting field engineers on-site. The ideal candidate is proactive, collaborative, results-driven, and skilled at working in fast-paced environments with strong interpersonal abilities.

Keys skills and responsibilities

• Previous Support/Service Desk Experience
• Demonstrates knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD.
• Has an understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC, and VPN.
• Possesses experience with onsite and offsite backup products, as well as cloud storage solutions.
• Shows familiarity with Windows Servers, including Active Directory, DHCP, DNS, Group Policy Objects, Print Management, and AD Sync.
• Provides second line technical support to businesses across various sizes and industries.
• Manages and monitors the helpdesk, identifies issues, troubleshoots problems, and performs repairs or upgrades as needed.
• Serves as an escalation point for first line service desk engineers, assisting with technical challenges.
• Escalates support issues to third line when required, ensuring timely resolution.
• Supports field engineers by offering expertise and providing on-site assistance if necessary.
• Researches and scopes projects before implementation.
• Monitors security threats and vulnerabilities, applies security measures, and ensures compliance with relevant data security regulations.
• Delivers services to clients and maintains professional relationships with colleagues.
• Participates in training and assists with the training of new staff members as needed.

Interested? Please submit your updated CV to Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy