Second Line Service Desk Engineer - Bodmin

Crimson; Bodmin; On-site; GBP 27,000 - 33,000; Full time

Job summary

A technology services company in Bodmin is seeking a Second Line Service Desk Engineer to provide technical support across various industries. Responsibilities include managing the helpdesk, troubleshooting issues, and assisting first line engineers. The successful candidate will have strong knowledge of Microsoft 365 and networking concepts. A proactive and collaborative approach is essential for this role.

Benefits

Referral bonus of £250

Qualifications

• Demonstrated knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD.
• Understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC, and VPN.
• Proactive, collaborative, results-driven, and skilled at working in fast-paced environments.

Responsibilities

• Deliver technical support across diverse businesses and industries.
• Manage and monitor the helpdesk, troubleshooting issues.
• Assist First Line Engineers and escalate cases to Third Line.

Skills

Previous Support/Service Desk Experience

Knowledge of Microsoft 365

Understanding of network concepts

Experience with onsite and offsite backup products

Familiarity with Windows Servers

Strong interpersonal abilities

Job description

Second Line Service Desk Engineer – Bodmin

Onsite!!!!!

Salary up to £32,500

A Second Line Service Desk Engineer is needed in Bodmin, Cornwall to deliver technical support across diverse businesses and industries. Responsibilities include managing the helpdesk, troubleshooting issues, performing repairs or upgrades, assisting First Line Engineers, escalating cases to Third Line, and supporting field engineers on‑site. The ideal candidate is proactive, collaborative, results‑driven, and skilled at working in fast‑paced environments with strong interpersonal abilities.

Key Skills and Responsibilities

• Previous Support/Service Desk Experience
• Demonstrates knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD.
• Has an understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC, and VPN.
• Possesses experience with onsite and offsite backup products, as well as cloud storage solutions.
• Shows familiarity with Windows Servers, including Active Directory, DHCP, DNS, Group Policy Objects, Print Management, and AD Sync.
• Provides second line technical support to businesses across various sizes and industries.
• Manages and monitors the helpdesk, identifies issues, troubleshoots problems, and performs repairs or upgrades as needed.
• Serves as an escalation point for first line service desk engineers, assisting with technical challenges.
• Escalates support issues to third line when required, ensuring timely resolution.
• Supports field engineers by offering expertise and providing on‑site assistance if necessary.
• Researches and scopes projects before implementation.
• Monitors security threats and vulnerabilities, applies security measures, and ensures compliance with relevant data security regulations.
• Delivers services to clients and maintains professional relationships with colleagues.
• Participates in training and assists with the training of new staff members as needed.

Interested? Please submit your updated CV to Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy.