Second Line IT Support

MCS Group; Mid and East Antrim District; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A reputable tech support company in Northern Ireland is seeking a 2nd Line Support Engineer to provide desktop and application support in a busy environment. The role involves troubleshooting hardware and supporting IT projects. Ideal candidates will have 1-2 years of experience and strong knowledge of Windows support. Benefits include a competitive salary, performance bonus, and a hybrid working model.

Benefits

Annual performance bonus

25 days holiday + 8 bank holidays

Pension contribution

Healthcare cash plan

Life insurance

Subsidised canteen

Parking

Hybrid working potential

Qualifications

• 1-2 years' experience in a 1st/2nd line hybrid or 2nd line support role.
• Strong Windows desktop/application support skills.
• Professional, approachable, and detail-focused attitude.

Responsibilities

• Provide desktop and application support (Windows 10/11).
• Troubleshoot hardware, printers, mobiles/tablets, and basic networking.
• Support wider IT projects and ensure high standards in a regulated environment.

Skills

Windows desktop/application support

Troubleshooting hardware

Detail-focused attitude

ERP/SAP knowledge

Job description

2nd Line IT Support

Location: Larne, Co. Antrim
Salary: £30,000 - £35,000 + Bonus + Benefits

The Company

This is a fantastic opportunity to join a well-established global business with a strong local presence in Northern Ireland. The company continues to invest heavily in its people and technology, offering a professional and stable environment with long-term career security.

The Role

As a 2nd Line Support Engineer, you'll provide desktop and application support across a busy site environment. You'll also have the chance to get involved in IT projects and support specialist systems, with full training provided where required.
This position is ideal for someone with solid 1st/2nd line experience who wants to broaden their skills and contribute to a varied workload in a professional setting.
This is a varied and challenging role that will suit someone who enjoys getting stuck into different areas of IT and is looking for a professional, stable environment where attention to detail really matters.

Key Responsibilities

• Desktop and application support (Windows 10/11).
• Troubleshooting hardware, printers, mobiles/tablets, and basic networking.
• ERP support - SAP or other ERP experience an advantage.
• Supporting and contributing to wider IT projects.
• Ensuring high standards of attention to detail in a regulated environment.

What They're Looking For

• 1-2 years' experience in a 1st/2nd line hybrid or 2nd line support role.
• Strong Windows desktop/application support skills.
• Professional, approachable, and detail-focused attitude.
• ERP/SAP knowledge, manufacturing sector experience, or Intune exposure - desirable but not essential.

What's On Offer

• £30,000 - £35,000 salary
• Annual performance bonus
• 25 days holiday + 8 bank holidays
• Pension contribution
• Healthcare cash plan, life insurance, Subsidised canteen, parking
• Hybrid working potential (up to 2 days WFH once settled)
• Chance to gain project exposure and learn new technologies

Why Apply?

• Variety every day - not just desktop, but project work and specialist systems.
• Small, close-knit team within a large global organisation.
• Hands-on experience with systems you won't find elsewhere.
• Stable environment with long-tenured team members and great benefits.