Seasonal Till Assistant

LUSH LTD.; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cosmetics company in Sheffield is looking for Seasonal Till Assistants to provide exceptional customer service during the busy holiday season. The role involves operating tills, engaging with customers, and embodying the company's ethics and values. The position offers flexible 12-16 hour contracts, competitive benefits, and a commitment to employee well-being. Join this dynamic team and be part of a company that values sustainability and ethical sourcing.

Benefits

Holiday allowance

50% discount on Lush products

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Qualifications

• Genuine passion for delivering exceptional customer service.
• Capable of collaborating with team members.
• Strong verbal communication skills.
• Ability to adapt to changing circumstances.
• Skill in identifying and resolving customer issues.

Responsibilities

• Providing 5-star customer experience consistently.
• Operating our till systems – cash-handling trained.
• Engage with customers through active listening.
• Being adaptable and solutions-focused.

Skills

Customer Service

Teamwork

Communication

Adaptability

Problem-solving

Organisation

Job description

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

Seasonal Till Assistants work at the forefront of our business & provide 5‑star customer service during our busiest time of year. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products. You need to be an excellent team player who is ready to receive and give feedback to all members of the team to build on our skills.

This role is mainly focused on the till, therefore we are looking for efficiency and someone who is confident with using a till. We are looking for people who have experience in a fast‑paced environment and have had previous experience with cash handling.

With in‑depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests, and offering the best customer service on the high street, at our busiest time of the year.

Key Information

Hours available: 12‑16 hour contracts available

Contract starts: 28th November 2025

Contract ends: 28th December 2025

Key Responsibilities

• Providing 5‑star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Operating our till systems – you will be cash‑handling trained
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations
• Being adaptable and solutions‑focused, as no two days in retail are the same!

Skills, Knowledge and Expertise

Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem‑solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.

Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

Nice to have but training will be provided

Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty‑free practices.

Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit‑based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working
• qualifying period & hours required

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over‑packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.