Seasonal/Temporary (for upcoming winter) Residential Counselors - Full Time and Part Time (all [...]

Community Teamwork Inc; Chelmsford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A non-profit organization is seeking Residential Counselors for seasonal positions in Chelmsford, UK. Responsibilities include supporting clients in a residential shelter, enforcing safety measures, and responding to emergencies. Candidates should have a high school diploma and preferably experience in social services. Full-time roles offer extensive benefits. Shifts available for all schedules with competitive pay.

Benefits

Paid Time Off

Medical, Dental and Vision Insurance

Tuition Reimbursement

Career advancement opportunities

401K contribution after 6 months

Qualifications

• Previous experience working with individuals in social services preferred.

Responsibilities

• Ensure the safety of guests and site operations.
• Respond to emergency situations and document appropriately.
• Complete the intake process for new guests.
• Enforce rules and regulations.
• Maintain privacy of resident information.

Skills

Customer service

Interpersonal communication

Organizational skills

Written communication

Basic computer skills

Education

High School Diploma or equivalent

Job description

Seasonal/Temporary (for upcoming winter) Residential Counselors – Full Time and Part Time (all shifts)

*These are seasonal/temporary positions lasting up to 5 months*

Available shifts: Days – Full-Time (40 hours): Monday thru Friday 8am-4pm; Part-Time (16 hours): Saturdays and Sundays 8am-4pm
Evenings – Full-Time (40 hours): Monday thru Friday 4pm-12am; Part-Time (16 hours): Saturdays and Sundays 4pm-12am
Nights – Full-Time (40 hours): Tuesday thru Saturday 12am-8am; Part-Time (16 hours): Sundays and Mondays 12am-8am*

*Night shift roles include a +$3.00 per hour shift differential*

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non‑profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

At Community Teamwork, our employees enjoy best‑in‑class benefits to support their physical, financial and emotional wellness.

We offer:

• Starting Hourly Pay range: $20.59 - $21.21
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, Dental and Vision Insurance
• Paid Life Insurance
• Tuition Reimbursement
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K retirement account after 6 months of employment, whether you participate on your own or not
• Great coworkers and a great mission with an outstanding Community Action Agency

*Full benefits are available only for the full‑time roles*

These are openings for individuals to work in our Shelter Staff program. Residential Counselors are responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma‑informed and client‑centered approach. Other responsibilities include: assisting with screening, intake activities and orientation of new clients into the shelter program; providing guidance and information to clients regarding the daily activity schedule, house rules and policies; overseeing security and safety; completing housekeeping duties; ensuring daily chores are completed; providing emergency crisis management to individuals.

Responsibilities

As a Residential Counselor, you will:

• Ensure the safety of guests and the site
• Enforce rules and regulations to ensure smooth operation of the site
• Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines
• Complete the intake process for new guests
• Provide support and structure, addressing guest/resident problems or concerns
• Initiate crisis intervention when necessary
• Record documentation as required by program guidelines
• Attend and actively participate in meetings and trainings as requestedMonitor security cameras
• Communicate concerns regarding behaviors, health, and safety to appropriate staff/personnel
• Monitor entry to the site and manage telephones professionally
• Maintain the privacy of resident/guest information in accordance with agency policies, procedures, and legal requirements
• Complete all shift tasks according to program guidelines
• Conduct inspections as required by guidelines

Qualifications

• High School Diploma or equivalent required
• 1 year previous experience working with individuals in need of social services (preferably low income individuals) strongly preferred
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Proficient computer skills required in basic computer software and data collection

Equal Opportunity Employer – Vets/Disabled