Seasonal Team Member

Oliver Bonas Limited; Newcastle upon Tyne; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

30% employee discount on OB products

Optima Health 24-hour EAP

Refer a Friend £100 incentive

EDI and diversity networks

Mental Health First Aider

360L eLearning platform

Free in-store refreshments

Job summary

Oliver Bonas is seeking Seasonal Team Members for the festive period to deliver outstanding customer experiences in-store. You will learn product details, engage with customers, and work with the team to keep the store running smoothly through busy periods.

Flexibility is key, with weekends and lead-up to Christmas including early new year shifts. Roles run through to 3 January 2027, with potential overtime depending on store needs.

Qualifications

• Excellent customer service and interpersonal skills.
• Calm, solutions-focused with strong listening abilities.
• Genuine interest in helping customers and making them feel valued.
• Organised with multi-tasking ability and positive attitude.

Responsibilities

• Provide a great experience to every customer and meet service standards.
• Develop product knowledge to assist shoppers.
• Maintain store housekeeping and stock handling.
• Collaborate with team and participate in training sessions.
• Support other stores when needed.

Skills

Customer service

People skills

Communication

Teamwork

Organisational skills

Job description

We have an opportunity for you to become a part of Team OB this Christmas

As a Seasonal Team Member, you will be approachable, resourceful and love working with people. Our Team Members enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently during our busy and exciting Christmas period.

This will be an 8-hour minimum contract– this may increase week on week depending on the needs of the store, and overtime may also be available.

You will need to have flexible availability to work in store across the busy festive season – this will include weekends, the lead up to Christmas day and early into the new year.

Our Seasonal contracts will run until 3rd January 2027

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

• Provide a great experience to every customer delivering on our service expectations.
• Develop an excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• A generous employee discount – 30% off OB products from your first day with us
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Refer a Friend incentive – help us to welcome even more great Seasonal Team Members into Team OB, and you could earn £100.
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Great people skills. Someone who is kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Genuine interest in people to make our customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Equality, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity