Seasonal Team Member

Oliver Bonas Limited; Cheltenham; On-site; GBP 164,000 - 191,000; Part time

Benefits offered by this job

30% OB employee discount

24h employee assistance programme with

Refer a Friend incentive – £100

EDI diversity & inclusion network

Mental Health First Aider support

360L eLearning platform

Free refreshments in store

Job summary

Oliver Bonas Limited is seeking Seasonal Team Members to deliver an outstanding customer experience in our Cheltenham store during the festive period.

You will work to our service standards, build product knowledge, and communicate effectively with the team while supporting stock, housekeeping and sales targets. Flexible weekend availability and 8-hour minimum shifts are required, with contracts running through early January 2027.

Qualifications

• Great people skills and friendly, helpful attitude toward customers and team members.
• Excellent customer service and a professional manner.
• Calm, solution-focused with strong listening skills to resolve issues.
• Genuine interest in people to make customers feel valued.
• Natural, confident communication style.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Develop an excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, e.g. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Customer service

Communication

Teamwork

Job description

We have an opportunity for you to become a part of Team OB this Christmas

As a Seasonal Team Member, you will be approachable, resourceful and love working with people. Our Team Members enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently during our busy and exciting Christmas period.

This will be an 8-hour minimum contract– this may increase week on week depending on the needs of the store, and overtime may also be available.

You will need to have flexible availability to work in store across the busy festive season – this will include weekends, the lead up to Christmas day and early into the new year.

Our Seasonal contracts will run until 3rd January 2027

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

• Provide a great experience to every customer delivering on our service expectations.
• Develop an excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• A generous employee discount – 30% off OB products from your first day with us
• Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
• Refer a Friend incentive – help us to welcome even more great Seasonal Team Members into Team OB, and you could earn £100.
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store

What we look for:

• Great people skills. Someone who is kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Genuine interest in people to make our customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Equality, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity