Seasonal Sales Associate, Tommy Hilfiger - Cotswolds Designer Outlet

PVH Corp.; North Common; On-site; GBP 21,000 - 25,000; Full time

Job summary

PVH Corp. in the United Kingdom is seeking a retail professional to work on the shop floor for TOMMY HILFIGER and CALVIN KLEIN brands. You will deliver high-quality service, build relationships with customers, and act as a brand ambassador with strong product knowledge on the sales floor.

You will guide outfit selections, provide informed recommendations, and contribute to achieving store KPIs. The role rewards proactive, customer-focused individuals in a fast-paced environment.

Qualifications

• Hospitality or retail experience required.
• Strong communication and customer service skills.
• Ability to build relationships with customers.

Responsibilities

• Ensure high levels of customer satisfaction with excellent service.
• Be first point of contact for discounts and customer queries.
• Act as brand ambassador with in-depth product knowledge.
• Build and maintain professional relationships with customers.
• Assist with outfit building and product recommendations.
• Assess customer needs and explain product features.
• Help drive store KPIs and suggest improvements.
• Maintain shop and stock room presentation and organization.

Skills

Customer service

Communication

Retail experience

Job description

Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

Responsibilities

• Ensuring high levels of customer satisfaction through excellent service
• First point of contact for authorizing discounts and resolving customer queries
• Being a brand ambassador, demonstrating in-depth product knowledge
• Building and maintaining professional relationships with our customers
• Outfit building for customers and making further product recommendations
• Assessing customers’ needs and providing assistance and information on product features
• Driving store KPIs and suggesting ways to improve
• Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner

About YOU

You’ll connect to consumers and have a previous track record within hospitality or retail. You'll be an effective communicator with the collaborate to win. You'll inspire trust and recognize and celebrate the contributions and achievements of others. You’ll adapt fast. You’ll act with purpose, showing a clear presence on the shop floor. You'll take ownership and make informed decisions to find in-store solutions.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. We are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.