Seasonal Sales Assistant

LUSH; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known cosmetics retailer in Edinburgh is seeking a Sales Assistant to provide outstanding customer service and showcase products. Ideal candidates are passionate about enhancing customer experiences and working in a team environment. Full training will be provided, and the role includes various responsibilities from customer engagement to store maintenance. This position offers flexibility with hours, starting from 1st October 2025 until 31st December 2025.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work in a team and communicate clearly.

Responsibilities

• Make customers feel like VIPs with friendly service.
• Help customers make choices based on their needs.
• Collaborate with colleagues to achieve store goals.
• Create attractive displays and maintain store cleanliness.
• Handle transactions with a positive approach.

Skills

Customer Experience

Teamwork

Communication

Job description

Key Information

Hours available: We have flexibility with the weekly contracts we can offer, considering your availability to work and the needs of the shop. Ideal minimum contract would be 18 hours per week (3 x 6hr shifts).

Application Deadline: We may close the advert early if we receive a high number of applications.

Interview Date: Invitation for a 1.5hr trial shift to take place between 12th September - 30th September.

Start Date: 1st October 2025

End Date: 31st December 2025

Christmas Eve and Boxing Day: We are closed on Christmas Day and for fairness ask each team member to work either Christmas Eve or Boxing Day.

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.

You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.

Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

Key Responsibilities

• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they're shopping.
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.

Skills and Experience

• Customer Experience: A true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
• Teamwork: Ability to work with colleagues to achieve goals and cultivate a positive, growth-oriented environment.
• Communication: Clear and proactive communication to ensure information flows smoothly within the store and with nearby locations.