Seasonal Sales Advisor

The White Company; Hitchin; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

30% product discount

Job summary

The White Company in Hitchin is seeking a Seasonal Sales Advisor to deliver exceptional in-store service during the peak Christmas period. You will bring the brand to life with warm conversations, product knowledge and attention to detail, helping customers feel welcomed and confident in their choices.

Role focuses on strong customer service, teamwork, and data capture while aligning with Pride values. Availability for extended hours is required at some locations, with shifts scheduled to comply

Qualifications

• Strong customer service skills and ability to answer product questions.
• Ability to work as part of a team during peak season.
• Willingness to capture customer data to build loyalty program.

Responsibilities

• Provide excellent customer service and exceed expectations.
• Identify customer needs and respond to product questions, pricing and features.
• Maximise selling opportunities to reach store and KPI targets.
• Capture customer data to expand the database and loyalty program.
• Collaborate with colleagues and support the team during busy periods.
• Follow store opening hours and legal working-time guidelines.

Skills

Customer service

Product knowledge

Teamwork

Data capture

Job description

Christmas is a very special time at The White Company and we need you to help spread the magic in our stores! You will be delivering PRIDE - our company values - at our most important time of year with your Dedication to your seasonal support and Passion for providing our special customers with excellent service. As a Seasonal Sales Advisor, you play an important role in delivering the day-to-day customer experience in store. You bring our products and brand to life through warm service, genuine conversations, and attention to detail, helping customers feel welcomed, supported, and confident in their choices. This role is about building strong foundations in customer service, product knowledge, and teamwork, while developing confidence and consistency in everything you do. If you share our obsession with providing our customers with a fantastic shopping experience and want to deliver a magical Christmas in your local store, we would like to hear from you!

What you'll be doing

• Provide excellent customer service and surpassing customer expectations at every opportunity,
• Identify customer needs and answer product related questions. Be able to respond to queries on product's price, features and benefits,
• Maximise every selling opportunity to achieve store and individual sales targets and KPI indicators,
• Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.
• Work positively with colleagues, supporting the team during this busy period.
• Take pride in representing The White Company values and behaviours Some of our stores have extended opening hours during our peak season. As shift patterns vary by location, please check the opening hours of your preferred store when applying. We will always schedule shifts in line with legal working-time requirements, including those for young workers.

What we'll offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and a competitive salary. You will also receive 30% off our products during your time with us Please note that the more availability you can confidently commit to, the more likely you will progress through the recruitment process.

Our Equality, Diversity and Inclusion statement of commitment At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.

Our Sustainability statement of commitment We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.' We believe this should be reflected in everything we do