Seasonal Experience Expert- Mulberry (Part-Time)

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fashion retailer in Battersea, London, is looking for an Experience Expert to join their team. The role requires creating memorable experiences for customers and maintaining key relationships while being part of a vibrant and trendy environment. The ideal candidate will be customer-focused, engaging, and passionate about fashion. Competitive salary and benefits are offered, and the contract lasts until January 3rd, 2025.

Benefits

Competitive basic salary

Bonus

Staff discount

Pension Contributions

Training and development opportunities

Qualifications

• Experience in customer service roles.
• Passionate about fashion and customer engagement.
• Willingness to learn and expand product knowledge.

Responsibilities

• Create memorable customer experiences.
• Nurture relationships with customers and colleagues.
• Deliver operational excellence.

Skills

Creating a welcoming environment

Engaging customer experience

Developing customer relationships

Curiosity about the business

Team collaboration

Job description

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

We have an exciting opportunity to join our team in Mulberry's newest store in Battersea, London.

To be an Experience Expert you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.

This is a Seasonal part- time position.

You will always be customer focused:

What we need from you:

• create a welcoming and fun environment for your customers and team.
• commit to delivering an engaging customer experience in your store.
• develop and maintain key customer relationships using instore CRM tools to support you.
• be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers’ experience.

You will be responsible:

• be curious about the business and willing to share your ideas.
• enjoy working as part of a team and nurture relationships with your colleagues.
• deliver operational excellence showing respect and consideration for people, product and your environment.

You are:

• Confident
• Engaging
• Versatile
• Curious
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.

Contract ends on January 3rd 2025