Seasonal Evening Sales Assistant

Dunelm; Norwich; On-site; GBP 14,000 - 19,000; Part time

Job summary

Dunelm is looking for an Evening Sales Assistant in Norwich for a seasonal role ending 13 February 2027. The role involves friendly customer service, assisting with tills, stock, and product ordering, with training in all aspects of store life.

The position requires a minimum of 12 hours per week and full flexibility across the week to meet store needs. Pay is £12.71 per hour for ages 18 and over, with a lower rate for 16-17 year olds.

Qualifications

• Customer-focused with a sociable nature and strong team spirit.
• Confident, friendly and able to provide memorable customer experiences.
• Willing to report to team leaders and store management regularly.

Responsibilities

• Tills – Serving customers with purchases or returns and ensuring items are complete and packed securely.
• Shop floor – Helping customers locate products and delivering excellent service to build loyalty.
• Hosting – Use iPad systems to order products for home delivery and assist with Made To Measure curtain services.
• Stock and Delivery – Light to moderate lifting, stock control, price updates, and replenishment on the shop floor.

Job description

Overview

Pay

18+ - £12.71 per hour.

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

minimum 12hrs per week Evening Sales Assistant. You will need to be fully flexible over the course of the week.

Here at Dunelm, our Sales Assistants are our foundations; a wonderful team of people right at the heart of our stores. With customer focus the number one priority, our Sales Assistants are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again.

What you’ll be doing

The role involves being trained in all aspects of customer facing store life:

• Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
• Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
• Hosting – If a customer can’t find what they’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
• Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers’ needs along the way.

What we’ll look for in you

• Our colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home.
• We’d love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
• You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.