Seasonal Evening Sales Assistant

Dunelm; Cheltenham; On-site; GBP 11,000 - 18,000; Part time

Job summary

Dunelm is seeking an Evening Sales Assistant in Cheltenham for a seasonal period to 13 February 2027. The role emphasizes customer service, helping shoppers find products, and processing purchases and returns.

You'll work in a flexible, part-time capacity with shifts across the week, including evenings, and be part of a team that keeps the store welcoming and well-stocked while supporting bespoke orders and in-store displays.

Qualifications

• Seasonal retail role, part-time expectations
• Flexible over the week, evening shifts
• Great customer service focus and teamwork

Responsibilities

• Operate tills and assist customers with purchases and returns, ensuring items are complete and packed securely.
• Assist customers on the shop floor, helping find products and delivering memorable service to build loyalty.
• Host orders via iPad system when items are not on shelves and support Made To Measure curtain/blind orders to customer specs.
• Manage stock, deliveries, price changes, and shop-floor replenishment while keeping the store tidy and customer-friendly.

Job description

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Overview

Pay -

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Your local store is looking for a minimum 16hrs per week Evening Sales Assistant. You will need to be fully flexible over the course of the week.

Here at Dunelm, our Sales Assistants are our foundations; a wonderful team of people right at the heart of our stores. With customer focus the number one priority, our Sales Assistants are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again.

What you'll be doing

The role involves being trained in all aspects of customer facing store life:

• Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
• Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
• Hosting – If a customer can’t find what they’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
• Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers’ needs along the way.

What we’ll look for in you

• Our colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home.
• We'd love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
• You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.