Seasonal Customer Security Administrator

Hemingways Marketing Services Ltd; Nunwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading marketing services company in the UK is seeking a Seasonal Customer Security Administrator to handle order processing and fraud detection during the Christmas period. This role requires excellent attention to detail and customer service skills. Responsibilities include conducting fraud checks, resolving fraudulent issues, and supporting the Consumer Operations Manager with reporting. Full-time position (37.5 hours/week) with some evening and weekend work expected.

Qualifications

• Fraud prevention training is desirable.
• Previous administration experience is required.
• Strong reporting and analytical skills are necessary.

Responsibilities

• Conduct fraudulent security checks on orders.
• Resolve fraudulent issues promptly.
• Work with the team to identify fraud themes.
• Authorise and investigate chargebacks.
• Carry out daily sales/order activities.
• Report and log daily sales and revenue.

Skills

Attention to detail

Excellent communication skills

Organizational skills

Analytical skills

Computer skills

Customer service experience

Fraud prevention knowledge

Education

GCSE's in English and Maths at or above grade C/4

Tools

Microsoft applications

Bespoke systems

Job description

Are you looking for a multi-skilled role that involves order processing and detecting fraud, then look no further. Here at Hemingways we are currently looking for a Seasonal Customer Security Administrator to support our work load over the Christmas period. As a Customer Security Administrator, you will need excellent attention to detail, be able to carefully and quickly identify fraud and have a positive, can-do attitude. This roles includes assisting the Consumer Operations Manager in the reporting and provision of accurate management information while providing excellent customer and retailer service through effective query resolution.

Why Hemingways

Trading since 1947, 'linking people with brands' is at the heart of what we do. Here at Hemingways, we are home to Voucher Express, Vex Rewards and Cadbury Gifts Direct. We specialise in e-commerce, sales, and distribution, representing a wide range of major UK and international brands, promoting and selling their products to consumers and corporate markets.

Responsibilities

• Conduct fraudulent security checks on physical and e-gift orders to ensure that the Company's exposure to fraud is minimised.
• Resolve any fraudulent issues in a timely manner by cancelling any gift cards or e-gifts and stopping orders from being despatched.
• Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.
• Authorise, investigate and evidence chargebacks we receive for suspected fraud.
• Improve the company's fraud detection systems through internal and external research.
• Carry out daily sales/order activities.
• Reporting and logging of daily sales and revenue.
• Dealing with queries both internal and external by liaising with different departments.
• Checking stock within the department by identifying any stock that is low and amending sites and systems as required.
• Reporting using a variety of bespoke and standard systems.
• Carry out other reasonable duties as required by the employer or Line Manager.

Qualifications

• Fraud prevention training is desirable.
• GCSE's in English and Maths at or above grade C/4 or equivalent.
• Project management training is desirable.
• Previous Administration or Customer Service role.
• System and process review improvement.
• Data inputting/reporting.
• Working in a fraud checking environment is desirable.
• Strong computer skills - Microsoft applications and bespoke systems.
• Excellent communications skills - both verbal and written.
• Strong organisational and time management skills.
• Strong reporting and analytical skills - interpret and present data effectively.
• Meticulous attention to detail.
• Innovative.
• Hard working and committed to the company goals.
• A positive and enthusiastic attitude.
• Able to rise to a challenge at busy times.

37.5 hours per week Full time - Day/Evening working and some weekend working.