Seasonal Barista/Coffee Shop Assistant

Dunelm; Norwich; Hybrid; GBP 11,000 - 18,000; Part time

Job summary

Dunelm Pausa Coffee Shop is seeking a seasonal Coffee Shop Assistant in Norwich. The role involves serving hot and cold drinks, preparing food items, and ensuring a clean, welcoming environment for customers.

Hours start at a minimum of 16 per week; age-dependent pay ranges apply, with 18+ earning £12.71 per hour and 16-17 earning £8.00 per hour. This is a temporary position lasting until 13 February 2027.

Qualifications

• Customer service experience is a plus.
• Flexible to work weekends and evenings.
• Friendly, hardworking, team-oriented.

Responsibilities

• Serve hot and cold beverages to customers.
• Prepare and present food items with attention to quality and presentation.
• Maintain high standards of health, safety and cleanliness in the shop and kitchen area.
• Deliver consistent customer service to help achieve high CSAT scores.
• Work as part of a team to ensure smooth operation and a welcoming store environment.

Job description

Overview

Pay -
16-17 - £8.00 per hour.
18+ - £12.71 per hour.
This is a seasonal position lasting until 13 February 2027.
Your local store is looking for a minimum 16hrs per week Barista/Coffee Shop Assistant.

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.

What you'll be doing

Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork

What we'll look for in you

You are customer obsessed - you put customers first in every interaction

You're flexible, able to work across the weekends and evenings

You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment

You are a friendly, hard-working individual who loves to provide a joyful customer dining experience

You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.