SCUK Data Administrator - 12 mth FTC

Santander USA; Redhill; Hybrid; GBP 27,000; Full time

Job summary

A leading financial institution in Redhill is seeking a Data Administrator for a full-time, 12-month fixed-term contract. In this role, you will address customer commission queries, ensuring adherence to GDPR and regulatory standards within a hybrid work model. Ideal candidates will demonstrate strong administrative skills, attention to detail, and excellent written communication. A competitive salary of £27,000 per annum and a range of benefits are included.

Benefits

£27,000 per annum

25 days holiday plus bank holidays

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at a reduced rate

Responsibilities

• Responding to customer commission queries in writing
• Investigating and logging customer claims management queries
• Liaising with internal and external legal teams
• Ensuring compliance with GDPR and regulatory guidelines

Skills

Administrative experience

Initiative to resolve queries

Attention to detail

Ability to work under pressure

Excellent written communication

Strong numeracy skills

Interpersonal skills

Job description

SCUK Data Administrator - 12 mth FTC Country: United Kingdom

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrator’s to join our team on a full time, hybrid basis on a 12 month fixed term contract (working at least 3 days a week onsite in the office).

In this role you will be working through customer commission queries received through Data Subject Access Requests (DSAR’s) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met.

• This is a Fixed Term role lasting 12 months, and both interviews and training will be completed onsite
• Training will be onsite for the first 2 weeks with the option to work hybrid on successful completion
• All applicants are also required to complete our mandatory vetting checks which can take 3 – 4 weeks to complete
• Start dates are 12th and 26th January 2026

Responsibilities will include:

• Responding to customer commission queries in writing
• Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR’s within a set time frame
• Following company policy, adhering to service levels and any current legislation
• Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
• Ensuring all customer data is accurately recorded, factual and in line with GDPR
• Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
• Ensure all relevant legislation and regulation is followed
• Any other ad hoc and reasonable requests from the management team

We’re looking for someone with:

• Previous administrative experience
• Their own initiative to investigate and resolve complex customer queries
• Attention to detail
• The ability to work under pressure and to tight deadlines
• Excellent written communication skills, as well as strong numeracy skills
• A positive, enthusiastic approach as well as excellent interpersonal skills

We have a range of benefits available which include:

• £27,000 per annum
• 25 days holiday per annum, plus bank holidays
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programmeFlwFemark
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.