SCUK Data Administrator - 12 mth FTC

Santander Bank; Redhill; Hybrid; GBP 27,000; Full time

Job summary

A leading finance organization based in Redhill is seeking a full-time Data Administrator to join their team on a 12-month fixed-term contract. This hybrid role requires at least 3 days a week in the office, with responsibilities including responding to customer queries and ensuring compliance with data regulations. The position offers £27,000 per annum and various benefits, including a flexible benefits allowance and gym passes.

Benefits

25 days holiday

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at discounted rates

Qualifications

• Previous administrative experience.
• Ability to investigate and resolve customer queries.
• Strong attention to detail.
• Ability to work to tight deadlines.

Responsibilities

• Respond to customer commission queries in writing.
• Investigate and resolve customer queries within set time frames.
• Liaise with legal teams for complex queries.
• Ensure compliance with GDPR for customer data.
• Manage risks relating to policies and regulations.

Skills

Attention to detail

Excellent written communication

Strong numeracy skills

Ability to work under pressure

Initiative to resolve complex queries

Excellent interpersonal skills

Job description

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a full-time, hybrid basis for a 12‑month fixed‑term contract (working at least 3 days a week onsite in the office).

Position Details

• Full‑time Data Administrator – 12 month fixed term contract
• Hybrid working (at least 3 days onsite)
• Start dates 12th and 26th January 2026
• Training onsite for the first 2 weeks with the option to work hybrid on successful completion
• Mandatory vetting checks (3–4 weeks)

Key Responsibilities

• Responding to customer commission queries in writing
• Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSARs within a set time frame
• Following company policy, adhering to service levels and any current legislation
• Liaising with other areas of SCUK, including internal/external legal teams, to ensure complex customer queries are satisfactorily addressed
• Ensuring all customer data is accurately recorded, factual and in line with GDPR
• Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the Santander UK group risk framework
• Ensuring all relevant legislation and regulation is followed
• Any other ad hoc and reasonable requests from the management team

Qualifications

• Previous administrative experience
• Their own initiative to investigate and resolve complex customer queries
• Attention to detail
• Ability to work under pressure and to tight deadlines
• Excellent written communication skills, as well as strong numeracy skills
• A positive, enthusiastic approach and excellent interpersonal skills

Remuneration & Benefits

• £27,000 per annum
• 25 days holiday per annum, plus bank holidays
• £500 flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres, etc.

Diversity & Inclusion

At Santander, we create a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented and committed people through living our values of Simple, Personal and Fair. Santander Consumer Finance has a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.