Scudamore's River Tour Guide Returner 2025

Scudamore’s Punting Company Ltd; Cambridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading river tour service provider in Cambridge is looking for returning River Tour Guides. The role involves delivering engaging punt tours, providing excellent customer service, and working outdoors in varied weather conditions. Ideal candidates should be enthusiastic, confident public speakers with good interpersonal skills. Commitment to training and safety is essential.

Qualifications

• Friendly, approachable, and enthusiastic with great interpersonal skills.
• Committed to providing outstanding customer service.
• Confident public speaker with an excellent command of spoken English.
• Self-motivated with the ability to absorb and share knowledge.
• Physically active and enjoy working outdoors.

Responsibilities

• Deliver a memorable punt tour that is informative, inspiring, and entertaining.
• Maintain a safe working environment on station and on the river.
• Provide timely, high-quality service in line with company standards.

Skills

Interpersonal skills

Public speaking

Customer service

Physical fitness

Job description

Were delighted to hear that youd like to return as a River Tour Guide at Scudamores.

PLEASE NOTE that in order to allow our current Winter team full priority for shift allocation in the coming weeks roster requests from returning staff will be taken into consideration from the 23rd November. Please email if you have any further questions.

Your role

Whats involved

• Delivering a memorable punt tour that is informative inspiring and entertaining.
• Offering effective and courteous ticket sales within a competitive environment.
• Giving a warm considerate and attentive welcome to all customers.
• Maintaining a safe working environment on station and on the river.
• Providing a timely consistently high-quality service in line with our standards and Company values.

What makes you a Scudamores River Tour Guide

• Youre friendly approachable and enthusiastic with great interpersonal skills.
• You enjoy engaging with people and are committed to providing outstanding customer service.
• Youre a confident public speaker and have an excellent command of spoken English.
• Youre self-motivated keen to learn and have the ability to absorb and share knowledge.
• Youre physically active energetic and enjoy working outdoors.

The returners process

Our training and coaching programme is unique to us and is the gold standard for visitor attractions in Cambridge. Its purpose is to equip our staff with the skills knowledge and confidence which will enable them to give our customers the best possible experience.

With this in mind we induct all returners and assess their river tours for quality purposes before they start working for us again. To ensure we are providing our customers with the very best guided tour possible you may be asked to complete some additional training and a skills test. This will be decided depending on how long you have been away from the river and your current tour score. This will also need to be completed before you can apply for shifts. Once you have completed your returners form Marcello will be in touch about training.

Other information

Special demands of the role

As you will recall this role is physically demanding and requires you to remain on your feet throughout the working day in various weather addition the punting element requires good balance an appropriate level of fitness and basic swimming ability.

Need to know

We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit.

By law we are required to ensure that anyone taking up employment at Scudamores has a legal right to work in the UK and you will be required to demonstrate this.

This application is for previous Scudamores staff members. For new candidates please go to our main website to see our current vacancies.

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Employment Type: Gig

Experience: years

Vacancy: 1