Screening Support Officer

NHS; Middlewich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare solutions provider is seeking a Screening Support Officer in Middlewich to ensure patient safety in the Lung Cancer Screening pathway. The role involves monitoring patients and maintaining records while working both on-site and remotely. Ideal candidates will have experience in healthcare settings and strong organizational skills. This full-time position offers an opportunity to make a meaningful difference in patient lives.

Qualifications

• Experience in a healthcare or patient-facing role is desirable.
• Strong organizational skills and attention to detail are essential.
• Excellent written and verbal communication skills are necessary.

Responsibilities

• Carry out regular failsafe checks to ensure patient safety.
• Monitor patients from invitation to follow-up.
• Communicate with clinical teams and stakeholders.

Skills

Healthcare experience

Compassion

Organizational skills

Communication skills

Microsoft Office proficiency

Understanding of GDPR

Resilience

Job description

Job summary: Screening Support Officer - Lung Cancer Screening (also known as Failsafe Officer). Location: Middlewich. Hours: Full-time 8:30am-4:30pm or 9am-5pm, Monday to Friday. Hybrid Working: Office-based Monday, Tuesday & Friday | Home-based Wednesday & Thursday (post-probation).

Join us in making a difference: InHealth Intelligence is a leading provider of information management solutions and part of the InHealth Group, supporting over 5 million patients annually. Lung Cancer Screening (LCS) is a new and growing area for the NHS and InHealth; we support the NHS with software, triage services, and mobile CT scanning to help detect lung cancer early and save lives.

About the Role

We’re looking for a compassionate and detail‑oriented Lung Cancer Screening Support Officer to join our dedicated team. This role is essential in ensuring patient safety across the lung cancer screening pathway through a process known as failsafe – making sure no patient is missed or left behind.

This is more than just an administrative role. It’s ideal for someone with a background in a GP surgery, care home, or healthcare setting, who understands the importance of care, empathy, and precision in supporting patients through potentially life‑changing journeys.

What You’ll Do

• Carry out regular failsafe checks to ensure patient safety across the LCS pathway
• Monitor patients from invitation through to follow‑up or discharge
• Communicate with clinical teams, GPs, and stakeholders
• Respond to patient and stakeholder queries via phone, email, and post
• Maintain accurate records and follow all failsafe procedures

What We’re Looking For

• Experience in a healthcare or patient‑facing role is desirable (e.g. GP surgery, care home, hospital)
• A genuine passion for helping others and making a positive difference
• Strong organisational skills and attention to detail
• Excellent communication skills – both written and verbal
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Understanding of patient confidentiality and data protection (GDPR)
• Resilience and the ability to remain calm under pressure

About Us

InHealth Intelligence is part of the InHealth Group, the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of whom are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1 000 locations by 2025.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it is necessary to submit a Disclosure to the Disclosure and Barring Service to check for any previous convictions.

Employer Information

Employer name: InHealth Group

Address: Universal House, Erf Way, Middlewich, CW10 0QJ