Scotmid - Customer Service Assistant (Post Office)

Scotmid Food; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading community retailer in Edinburgh is seeking a Customer Service Assistant for their Post Office Counter. This role involves ensuring a great customer experience, handling food preparation, and assisting with customer inquiries. Ideal candidates will have a passion for service and communication skills. Previous retail experience is advantageous, and training will be provided. The position offers flexible hours and opportunities for growth.

Benefits

Competitive hourly rates

Training provided

Opportunities for development

Qualifications

• Experience in a sales or retail environment is an advantage.
• Knowledge of food safety practices is a plus.

Responsibilities

• Ensure customers have a great experience with friendly service.
• Handle a variety of tasks, including food preparation and customer assistance.
• Complete Post Office Limited's security and background checking processes.

Skills

Enthusiasm for customer service

Excellent communication skills

Job description

Customer Service Assistant (Post Office Counter)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls to helping a customer post a parcel at our PO counter. As a Customer Service Assistant your priority is making sure our customers have a great experience each and every time they visit the store, through friendly service, great product availability, and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

As this store has a Post Office you will be required to successfully complete Post Office Limited’s security and background checking processes.

We are passionate about supporting, challenging and developing people to be the best they can. With excellent benefits, competitive hourly rates and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long term career in retail.