Schools IT Technician

Commercial Ltd; Kings Hill; On-site; GBP 26,000; Full time

Job summary

A leading digital services provider in Kings Hill is seeking an Schools IT Technician to ensure reliable IT systems for educational institutions. Responsibilities include providing support, troubleshooting, and advising on IT solutions. Candidates should have experience with networks and classroom technology, along with strong problem-solving abilities. The position offers a salary of £25,500, 25 days annual leave, and various benefits including a pension scheme and wellbeing programs.

Benefits

25 days annual leave

Life assurance cover

Pension scheme with 4% employer contribution

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Comprehensive wellbeing programme

Tailored learning and development support

Qualifications

• Experience supporting and troubleshooting networks and user devices.
• Knowledge of classroom technology such as smartboards and projectors.
• Strong problem-solving skills with prioritization under pressure.

Responsibilities

• Provide professional IT support and advice to schools and clients.
• Troubleshoot and resolve complex incidents.
• Advise on new IT solutions in line with services offered.

Skills

Troubleshooting networks

Windows Servers support

Classroom technology knowledge

Microsoft Technologies support

Strong problem-solving skills

Job description

Overview

The Schools IT Technician plays a vital role in ensuring schools, academies and clients of EIS have reliable, secure and effective IT systems that support teaching and learning. The role provides expert technical support across networks, devices and classroom technology, helping schools adopt best practice and mitigate IT risks. It's key to maintaining smooth daily operations and enabling a safe, technology driven education environment.

Responsibilities

• Provide professional IT support and advice to schools, academies and clients, resolving a wide range of technical issues.
• Troubleshoot and resolve complex incidents, sharing technical solutions with colleagues.
• Act on behalf of customers with third-party providers to ensure service delivery meets expectations.
• Recommend service improvements and contribute to the continuous development of support functions.
• Provide remote technical assistance when not on-site, ensuring prompt and accurate resolution of issues.
• Advise on new IT solutions, services and equipment in line with Cantium Business Solutions offerings.
• Experience supporting and troubleshooting networks, Windows Servers and user devices.
• Knowledge of classroom technology, including smartboards, projectors and visualisers.
• Strong problem-solving skills with the ability to prioritise under pressure.
• Experience supporting and troubleshooting Microsoft Technologies i.e., Office 365, Azure and Intune.
• Self-motivated and proactive with a customer focused mindset.
• A Full UK Driving Licence, access to own vehicle and holds valid insurance for business use.

Qualifications

• Experience supporting and troubleshooting networks, Windows Servers and user devices.
• Knowledge of classroom technology, including smartboards, projectors and visualisers.
• Strong problem-solving skills with the ability to prioritise under pressure.
• Experience supporting and troubleshooting Microsoft Technologies ie, Office365, Azure and InTune.

Company & Benefits

• EiS, part of Commercial Services Group (CSG) is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors.
• Commercial Services Group (CSG) is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
• We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
• Salary of £25,500 per annum
• 25 days annual leave
• Life assurance cover
• Pension scheme with 4% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress