School Receptionist

The Education Network; Birmingham; On-site; GBP 17,000 - 26,000; Full time

Job summary

An educational organization in Birmingham is looking for a School Receptionist to be the welcoming face of the school. You will efficiently manage visits, calls, and data, while supporting safeguarding practices. The ideal candidate should be warm, organized, and clear in communication, with experience in customer service preferred. The role offers a permanent position with benefits like a supportive team and training opportunities.

Benefits

Supportive team and thorough induction

CPD on safeguarding and data protection

Term-time working pattern available

Qualifications

• Experience in front-of-house or customer service in a busy setting.
• Understanding of safeguarding and GDPR basics.
• Training in first aid is a plus.

Responsibilities

• Welcome visitors and manage the sign-in process.
• Answer calls and manage inquiries efficiently.
• Maintain confidentiality regarding pupil and parent data.
• Support first aid and pupil welfare actions.

Skills

Strong phone manner

Clear written English

Organised and reliable

Calm under pressure

Confident with Microsoft Office

Tools

Microsoft Office

School MIS (e.g., SIMS, Arbor)

Job description

School Receptionist

You are the first voice and face of the school. You greet parents and visitors, manage calls and inboxes, and keep reception running smoothly. You support safeguarding, data handling, and daily admin.

Position Details

• Permanent – Immediate start
• Salary: £17,550 - £25,567 per annum
• Location: Secondary School based in Edgbaston

All duties of a school receptionist, front of school.

Key Duties

• Welcome visitors, check ID, issue badges, and keep accurate sign‑in records.
• Answer calls, triage queries, and route messages quickly and politely.
• Monitor the reception inbox and draft clear, professional replies.
• Log and escalate safeguarding concerns to the DSL. Follow school procedures.
• Handle pupil and parent data in line with UK GDPR and school policy. Maintain confidentiality.
• Use MIS and communication tools to update records and send messages, for example SIMS or Arbor.
• Organise post, deliveries, room bookings, diaries, and visitor schedules.
• Support first aid and pupil welfare where required. Contact parents as needed.

About You

• Warm, chatty, and professional with parents and carers.
• Strong phone manner. Clear written English. Calm under pressure.
• Organised, reliable, quick to prioritise and follow through.
• Discreet with sensitive information. Understands safeguarding and GDPR basics.
• Confident with Microsoft Office and school MIS, or quick to learn.

Experience

• Front‑of‑house or customer service in a busy setting.
• School office or education admin is helpful, not essential.
• First aid training is helpful. We support training if needed.

Safeguarding

The school is committed to safeguarding and promoting the welfare of children. All staff read and follow Keeping Children Safe in Education. This role is subject to an enhanced DBS check and reference checks.

How to Apply

Send your CV and a short statement explaining how your communication style helps parents feel informed and supported. Shortlisting is immediate. Interviews will include a reception task and a phone‑manner exercise.

Benefits

• Supportive team and thorough induction.
• CPD on safeguarding, data protection, and MIS.
• Term‑time working pattern available, subject to discussion.