Schemes Manager - Corporate & Commercial

Howden Group Holdings; Cheltenham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in Cheltenham is looking for a Schemes Manager to manage relationships with scheme partners and enhance customer outcomes. This role requires excellent communication, analytical skills, and a proven track record in customer service. You will oversee profitability and operational effectiveness of schemes while ensuring the delivery of new products. This full-time position allows for hybrid working, ideally requiring 2-3 days in the office.

Benefits

Diversity and inclusion support

Flexible working hours

Career development opportunities

Qualifications

• Experience in managing third party relationships or operational experience in the implementation and management of service levels.
• An understanding of the insurance market.
• A proven track record of delivering exceptional customer service.

Responsibilities

• Manage relationship with Howden scheme partners.
• Oversight of profitability and operational effectiveness.
• Support delivery of scheme placement strategy across trading teams.

Skills

Managing third party relationships

Excellent communication skills

Analytical capabilities

Negotiation skills

Problem-solving mindset

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Joining us as aSchemes Managerwithin theEducation & Not for Profit schemesat Howden, you will have an outstanding opportunity, proactively managing and developing strong working relationships with our scheme insurers and partners to ensure they deliver exceptional service and propositions to our customers.

As a schemes manager you will be expected to deliver outstanding customer outcomes as well as strong commercial performance whilst ensuring effective governance and oversight of the contractual relationships. We are looking for a passionate Schemes Manager with strong networking and communication skills, to aid with building and maintaining relationships both internally and externally.

Please note this is a full time permanent opportunity. You will be based in our Cheltenham office and ideally be onsite for 2-3 days a week.

The Schemes Manager key accountabilities will include:

• Effective oversight and management of relationship with Howden scheme partners
• Oversight and management of profitability and operational effectiveness of Education and NFP schemes
• Work proactively with existing partners to improve customer outcomes and operational efficiencies and effective escalation where required
• Support delivery of scheme placement strategy across trading teams
• Lead initiatives for service and operational improvements by acting on feedback from customers, partners and internal stakeholders
• Support the delivery of new products and capacity
• Understanding product owners’ requirements and delivering with insurers to achieve business objectives.
• Ensure effective reporting and analysis of partner performance and delivery of recommendations to improve
• Review and negotiate contracts and insurer TOBA’s

The Schemes Manager will have the following:

• Experience in managing third party relationships or operational experience in the implantation and management of service levels.
• An understanding of the insurance market
• Excellent communication and negotiation skills
• Analytical and business management capabilities
• A proven track record of delivering exceptional customer service
• Problem solving and innovative mindset

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent