Scheme Officer (Part Time)

Sovereign Housing Association Limited; Plymouth; On-site; GBP 15,000 - 18,000; Part time

Job summary

A housing association in Plymouth seeks a part-time Scheme Officer to ensure safe and compliant housing for older customers. Responsibilities include conducting viewings, providing tenancy advice, and overseeing contractors. Candidates should possess strong communication skills, a full UK driving license, and experience in community engagement. Join a supportive team with benefits including flexible holidays and a generous pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package

3 Wellbeing days and 2 paid volunteering days

Generous matched pension scheme up to 12%

Life cover at 4x salary

Enhanced maternity/adoption pay

Enhanced paternity pay - 6 weeks full pay

Options for private medical insurance

Wellbeing discounts, including Gym Memberships

Qualifications

• Experience of working collaboratively to address customer needs.
• Experience of representing an organisation in the community.
• Understanding of building safety and compliance.
• Experience in using computer systems and maintaining accurate data.
• Full UK driving licence and access to own transport.

Responsibilities

• Ensure housing schemes provide a safe and compliant environment.
• Conduct viewings and settling-in visits for customers.
• Oversee and monitor work of on-site contractors.
• Perform regular inspections of schemes.
• Provide advice and guidance on tenancy and housing issues.

Skills

Excellent customer service skills

Strong communication skills

Administration and time management skills

Ability to build trust and respect

Job description

We have an opportunity for a Scheme Officer to join our team in Plymouth.

This is a part time role working 3 days a week, we can be flexible with which days you work.

The starting salary will be £15,737 - £17,635 (full time equivalent of £25,878 - £29,000 per year) depending on your experience.

The role

As a Scheme Officer at SNG you'll ensure that our housing for older people schemes provide a safe, well maintained and compliant environment where our current and future customers are proud to live.

You'll work directly with our customers conducting viewings and settling in visits, inductions and working with external professional agencies to support their wellbeing and ongoing independence. You will provide advice and guidance to address issues relating to their tenancy, home and the scheme

Our Scheme Officers also carry out regular inspections of schemes, oversee and monitor the work of our on‑site contractors, collaborate with internal teams to ensure essential works are completed and carry our risk assessments.

This role combines outstanding customer service with facilities management and data management to help our older customers maintain their independence and resilience within a positive environment where their voices are heard.

About you:

You will have excellent customer service and people skills and experience of working collaboratively to make sure your customers needs are addressed.

We are also looking for:

• Excellent communication skills and the ability to build trust and respect
• Experience of representing an organisation in the community
• An understanding of the importance of building safety and compliance
• Strong administration and time management skills
• Experience of using computer systems and recording and maintaining accurate data
• A full UK driving licence and access to your own transport.

A DBS check will be undertaken for the successful candidate.

What we can offer you

As a member of the Localities Team you'll be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.