Scheme Manager - Residential

Home Group; Hastings; On-site; GBP 25,000; Full time

Job summary

A community welfare organization is seeking a Scheme Manager in Hastings to support an independent living environment for older adults. Responsibilities include managing safety standards, engaging with residents, and ensuring communal living spaces are welcoming. The ideal candidate has a passion for excellent customer service and strong administrative skills. This full-time role offers a salary of £24,638 per year and various benefits including generous leave and health cash plans.

Benefits

34 days leave increasing to 39

Health cash plan

Instant pay access

High street discounts

Generous pension scheme with life insurance

Qualifications

• Experience in safeguarding and carrying out risk assessments.
• Ability to manage accounts, budgets, and invoicing.
• Comfortable using technology for record updating and collaborating.

Responsibilities

• Manage the scheme ensuring buildings are safe and secure.
• Engage with customers and provide a welcoming environment.
• Ensure communal areas are clean and safe for residents.

Skills

Excellent customer service

Relationship building

Knowledge of health and social issues

Strong administrative skills

Self-starter approach

Job description

Earn £24,638 per year - this role is live in and includes a property onsite on a rent-free basis

Permanent, Full time (37.5 hpw),Mon to Fri

Hastings

We can’t offer a CoS for this role

Home, a place where you belong

If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you’ll do

Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.

Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.

Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.

Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.

Signposting customers to relevant services to support their welfare and make a difference to their lives.

Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

This is more than a job; it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.

Knowledge of the health and social issues that affect older people.

Some experience in safeguarding and carrying out risk assessments.

Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.

You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you

Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a “me day”!), increasing to 39.

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Instant pay access with Stream

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

Generous pension scheme with life insurance of 3x salary