Scheme Manager - Residential

Home Group Limited; Hastings; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established housing charity in Hastings is seeking a Scheme Manager to oversee a retirement community. The role includes ensuring safety, managing buildings, engaging with residents, and providing excellent customer service. Ideal candidates will have a passion for supporting older individuals, experience in administration, and the ability to work independently. Enjoy benefits like generous leave, health plan, and a pension scheme.

Benefits

34 days leave including bank holidays

Health cash plan

Instant pay access

Generous pension scheme with life insurance

Qualifications

• Passion for providing excellent customer service and building relationships with diverse customers.
• Knowledge of health and social issues that affect older people.
• Experience in safeguarding and conducting risk assessments.
• Strong administrative skills for managing accounts and budgets.
• Ability to work independently and make decisions effectively.

Responsibilities

• Manage the retirement scheme ensuring safety and security.
• Engage with customers and respond to their needs.
• Ensure communal areas are safe, clean, and welcoming.
• Work with contractors for maintenance and repairs.
• Support sourcing local suppliers and services for residents.

Skills

Excellent customer service

Strong administrative skills

Knowledge of health and social issues

Experience in safeguarding

Ability to work independently

Job description

Scheme Manager

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

• Residential Earn £24,638 per year
• this role is live in and includes a property onsite on a rent-free basis Permanent, Full time (37.5 hpw),Mon to Fri Hastings We cant offer a CoS for this role Home, a place where you belong If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us Youll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What youll do Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.

Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.

Ensuring communal areas are clean, safe and welcoming.

Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.

Working with partner contractors for any repairs and maintenance works required in communal living areas.

You might also support sourcing suitable local suppliers.

Signposting customers to relevant services to support their welfare and make a difference to their lives.

Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Why join us This is more than a job; its a place where you feel valued.

You get great training, support from friendly colleagues and a chance to make a real difference every day.

Be part of one of the UKs top 10 Great Places to Work! You have A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.

Knowledge of the health and social issues that affect older people.

Some experience in safeguarding and carrying out risk assessments.

Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

A self-starter approach with the ability to work much of your time alone.

Youll be organised, bring initiative and be able to make your own decisions effectively.

Stronger together We do our best work when were ourselves.

Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits We work Monday to Friday.

You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.

Youll need an Enhanced DBS check done and we pay for that.

Whats in it for you Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.

Health cash plan saving you from £1140 per annum.

Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Instant pay access with Stream Over 800 high street discounts on groceries, holidays and days out.

Looking for a new phone, bike or car? Save money with us.

Generous pension scheme with life insurance of 3x salary Find out more Click APPLY NOW to see our Scheme Manager Job Description , find out about us, for help to apply and for all our benefits.

Roles can close early, so dont wait.

For reasonable adjustments email .d02fcfcb-6df4-40ee-95cf-3eb059ce3173