Scheme Manager - Residential

Home Group; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A community support organization in Greater London is seeking a Scheme Manager to oversee a retirement community. You will manage safety standards, provide excellent customer service, and collaborate with partners. The role offers great benefits and opportunities for career growth, making it ideal for those passionate about supporting older adults in living independently.

Benefits

Generous pension scheme

34 days leave increasing to 39

Health cash plan

Over 800 high-street discounts

Qualifications

• Passion for providing excellent customer service.
• Ability to manage accounts, budgets, and invoicing.
• Experience working independently in a role.

Responsibilities

• Manage the scheme ensuring safety standards.
• Engage with customers and provide a welcoming environment.
• Coordinate with contractors for repairs and maintenance.

Skills

Excellent customer service

Knowledge of health and social issues affecting older people

Experience in safeguarding and risk assessments

Collaborative working with partners

Strong administrative skills

Self-starter with initiative

Job description

Scheme Manager - Residential

Pay £27,082 per annum, this role is live in and includes a property onsite on a rent-free basis

Permanent, full time (37.5 hpw) – mainly Mon - Fri

Pinner, Middlesex

We can’t offer a CoS for this role

Home, a place where you belong

If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you’ll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialize in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Why join us

You’ll join Nicole and our Leasehold Retirement Central team, we’re super passionate about what we do! We’re really proud of our team unity. We’re a supportive bunch and like to have regular team days with coffee and cake.

You have

• A passion for providing excellent customer service, being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.

Stronger together

We do our best work when we’re ourselves. That’s why our inclusion, wellbeing, and diversity networks help make Home Group a great place to work!

The practical bits

• There may be some flexibility to adapt your working hours; let us know about this when you meet us at the interview.
• We work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high‑street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3× salary.
• Instant pay access with Stream.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Find out more

Click APPLY NOW to see our Scheme Manager Job Description, find out about us, help to apply and for all our benefits. Roles can close early, so don't wait. don’t wait.

For reasonable adjustments email [e-mail].