Scheme Manager - Residential

Home Group; City Of London; On-site; GBP 28,000; Full time

Job summary

A supportive housing organization is looking for a Scheme Manager in London to oversee a retirement community. The role involves ensuring safety, engaging with residents, and managing communal areas. Candidates should have a passion for customer service, knowledge of social issues affecting older people, and strong administrative skills. The position offers a salary of £27,082 per annum along with various perks and a supportive team environment.

Benefits

34 days leave including bank holidays

Health cash plan

Pension scheme with life insurance

High street discounts

Volunteering days

Career growth opportunities

Qualifications

• Passion for providing excellent customer service and building relationships.
• Knowledge of the health and social issues affecting older people.
• Experience in safeguarding and risk assessments.
• Able to work collaboratively with partners.
• Strong administrative skills for managing accounts and budgets.
• Self-starter with the ability to work alone and make decisions.

Responsibilities

• Manage the scheme to ensure safety and customer support.
• Engage with customers and respond to their needs.
• Ensure communal areas are clean and welcoming.
• Work with contractors for repairs and maintenance.
• Signpost customers to relevant services.
• Support sales when new properties become available.

Skills

Customer service

Relationship building

Knowledge of health and social issues

Administrative skills

Ability to work independently

Job description

Job Description - Scheme Manager - Residential (251292)

Pay £27,082 per annum, this role is live‑in and includes a property on a rent‑free basis.

Permanent, full time (37.5 hpw) – mainly Mon – Fri

Pinner, Middlesex

We can’t offer a CoS for this role.

Home, a place where you belong

If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you’ll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
• You’ll join Nicole and our Leasehold Retirement Central team, we’re super passionate about what we do! We’re really proud of our team unity. We’re a supportive bunch and like to have regular team days with coffee and cake.

You have

• A passion for providing excellent customer service and being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.

There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.

We work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.

You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.

You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary.
• Instant pay access with Stream.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!