Scheme Manager Non Residential

Home Group; Haywards Heath; On-site; GBP 22,000 - 27,000; Part time

Job summary

A leading care provider in Haywards Heath is seeking a Scheme Manager for their retirement community. This part-time role involves managing the community, ensuring safety and support for residents to live independently. Ideal candidates will have experience in elderly care and strong customer service skills. Enjoy benefits such as health cash plan and flexible working arrangements. Join a friendly team committed to making a difference!

Benefits

Health cash plan

Over 800 high-street discounts

Generous pension scheme with life insurance

34 days leave, increasing to 39

2 days volunteering

Qualifications

• A passion for providing excellent customer service.
• Knowledge of health and social issues affecting older people.
• Experience in safeguarding and carrying out risk assessments.
• Strong administrative skills.
• Ability to work independently with a self-starter approach.

Responsibilities

• Manage scheme ensuring safety and compliance.
• Engage with customers and provide a welcoming environment.
• Ensure cleanliness of communal areas.
• Coordinate repairs and maintenance with contractors.
• Support customer well-being by signposting services.
• Assist sales team with new customer onboarding.

Skills

sheltered housing

elderly care

Social Care

Independent Living

Communication skills

Microsoft Outlook

housing management

ISO 13485

Research Experience

Rota Management

social activities

Research & Development

Job description

Scheme Manager Non Residential

Haywards Heath West Sussex

Permanent part time (30 hpw)

Pay 24638 pa pro rata and great benefits including Health Cash Plan

Home a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement then join us You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

Typical day as a Scheme Manager

Managing the scheme on behalf of our residents ensuring that our buildings are safe, secure and meet required safety standards.

Providing visibility on the scheme engaging with customers, responding to calls and providing a warm, safe and welcoming environment.

Ensuring communal areas are clean, safe and welcoming. Although our customers live independently they like to get together regularly to socialise in our wonderful communal spaces.

Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.

Signposting customers to relevant services to support their welfare and make a difference to their lives.

Supporting our sales team when a new property becomes available interviewing new potential customers and providing a warm welcome as our new customers move in.

Fancy going home each day knowing that you have helped change our customers’ lives for the better You’ll do that here working for the top 10 Great Places to Work in the UK!

You bring

A passion for providing excellent customer service and being able to build great relationships with customers from all different backgrounds.

Knowledge of the health and social issues that affect older people.

Some experience in safeguarding and carrying out risk assessments.

Able to work collaboratively with different partners

Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.

Due to limits on our current certificates of sponsorship we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You’ll join Jill Blignaut and our Southeast team who are super passionate about what we do! We take great pride in the way we engage with our residents. Our team is supportive, approachable and committed to maintaining strong ongoing communication.

Job details

There may be some flexibility to adapt your working hours; let us know about this when you meet us at the interview.

We work Monday to Friday

You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.

You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you

Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a me day!), increasing to 39.

Health cash plan saving you from £1,140 per annum. We cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high‑street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

Generous pension scheme with life insurance of 3x salary

We grow our own colleagues (not literally, of course!) when you’re ready for the next step in your career you can grow with us!

Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Scheme Manager Job Description, find out about us and for help to apply. Sometimes we close a job early so don’t delay or you might miss out.

Finally, let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at

Area Leasehold Retirement South East

Required Experience

Manager

Key Skills

• sheltered housing
• elderly care
• Social Care
• Independent Living
• Communication skills
• Microsoft Outlook
• housing management
• ISO 13485
• Research Experience
• Rota Management
• social activities
• Research & Development

Employment Type: Full-Time

Experience: years

Vacancy: 1