Scheme Manager

Sanctuary Group; Worcester; On-site; GBP 16,000 - 18,000; Full time

Job summary

A leading housing provider in Worcester is seeking a Scheme Manager to promote resident well-being and independence while ensuring high-quality housing management services. The ideal candidate will have a background in supporting older residents and skills in problem-solving and stakeholder management. Benefits include generous leave, a pension scheme, and a detailed employee support system, aiming for fairness and inclusion within the workplace.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Employee discounts

Wellbeing support and tools

Qualifications

• Experience working with older people in a support capacity.
• Ability to interpret and maintain computerised information.
• Working knowledge of key resident services.

Responsibilities

• Promote resident involvement and provide information on community services.
• Meet legislative and regulatory requirements for housing services.
• Effectively manage relationships with stakeholders and service providers.
• Coordinate the delivery of local services according to Group standards.
• Resolve problems and complaints to deliver high-quality customer service.

Skills

Numeracy

Literacy

Problem solving

Understanding of individual needs

Confidential information handling

Education

GCSE Grade C or above in English and Maths

Job description

We have an opportunity for a Scheme Manager to join our Sanctuary Housing Services Ltd (SHSL) division. The purpose of this role is to encourage residents to maintain their well‑being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. The role of Scheme Manager will include:

Responsibilities

• Promote resident involvement and provide information on local community services and agencies to promote well being and independence
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Coordinate the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate
• Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary
• Provide administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery
• View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

Qualifications

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Some experience of problem solving and implementing effective solutions, including referrals as needed
• Ability to interpret and maintain computerised information and documentation
• Working knowledge of handling confidential and sensitive information

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)
• £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance