Scheme Manager

Yorkshire Housing; West Yorkshire; On-site; GBP 34,000; Full time

Job summary

A community-focused housing organization in West Yorkshire is seeking a Scheme Manager to enhance resident experiences. This full-time role involves overseeing lettings, ensuring safety, and organizing community events. The ideal candidate will have excellent communication skills and experience with vulnerable clients. The position offers a salary of £33,364.47 plus a £2,000 car allowance and a comprehensive benefits package.

Benefits

Car allowance

26 days annual leave

Wellbeing support package

Pension scheme with matched contributions

Qualifications

• A full UK driving licence and access to a car is essential.
• Experience supporting older or vulnerable customers is crucial.
• Experience in housing management is preferred.

Responsibilities

• Create a welcoming community atmosphere.
• Manage lettings and support new residents.
• Ensure health and safety compliance.
• Coordinate social and wellbeing activities.

Skills

Customer service orientation

Communication skills

Organised

Tech-savvy

Experience with vulnerable customers

Tools

Microsoft Office

Job description

Ready to make a real difference in people’s lives? Join us as a Scheme Manager!

At Yorkshire Housing, we’re all about creating communities where people feel right at home. As our Scheme Manager, you’ll be the friendly face and go-to person for our residents, making sure our schemes are safe, welcoming, and bursting with life.

We’re super excited to be on the lookout for 2x Scheme Managers to cover our West Yorkshire schemes, we have a permanent opportunity and a 12month fixed term contract available. You’ll have the option to tell us which (or both!) you’re interested in on your application.

What will you be doing?

• Making our schemes places customers are proud to call home – think warm welcomes, vibrant spaces, and a real sense of community.
• Managing lettings, sign-ups, and supporting new residents as they settle in.
• Keeping a close eye on rent, service charges, and making sure everyone’s up to speed with their accounts.
• Nipping tenancy issues in the bud and making sure everyone gets along.
• Taking charge of health and safety – from fire safety checks to risk assessments, you’ll keep everyone safe and sound.
• Championing social, health, and wellbeing activities – if you love organising events and bringing people together, this is your time to shine!
• Working with local partners, health professionals, and support agencies to make sure our customers get the help they need.
• Being a tech champion – helping customers use assistive and new technologies.
• Responding to emergencies and being part of our out-of-hours support rota (don’t worry, you won’t be alone!).

What do you need to bring?

• A “customer obsessed” attitude – you love helping people and always have a smile ready.
• Top-notch communication and people skills – you’re approachable, empathetic, and can handle tricky situations with a cool head.
• Organised, proactive, and able to juggle a busy workload (with a bit of Yorkshire grit!).
• Confident using Microsoft Office and keen to make the most of new tech.
• Experience supporting older or vulnerable customers, and a good understanding of housing management.
• You’ll need a full UK driving licence and access to a car.
• A passion for learning, growing, and making things better for everyone.

Bonus points if you have:

• Experience in housing or social care.
• Knowledge of health and safety in communal living.
• Leadership or management qualifications.
• Previous experience as a Scheme Manager.

Why apply?

Its’s more than a job—it’s a chance to support our customers with impact, grow your career, and help shape the future of Yorkshire Housing. We celebrate diversity and inclusion, and we want everyone to feel free to be themselves at work. If you’re ready to make a positive impact and have fun while you’re at it, we’d love to hear from you!

Both roles are full time (35 hours per week) opportunity with a salary of £33,364.47 plus £2,000 car allowance per annum, plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks!

Now you’re really interested?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single requirement. If your experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at [e-mail].

The fine print

The closing date for applications will be 23.11.25, but we might close it early if we get lots of great candidates, so don’t hang around. If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).

FYI we’re planning on hosting assessments on 04.12 & 05.12 at our workplace in Leeds, so make sure your diary is free before applying! This role will require an enhanced DBS check for the successful candidates.