Scheme Manager

Sanctuary Group; Doncaster; On-site; GBP 23,000 - 25,000; Full time

Job summary

A not-for-profit housing association in Doncaster is seeking two Scheme Managers to manage the day-to-day operations of housing schemes. This role requires a commitment to supporting elderly and vulnerable residents while ensuring compliance and safety in communal areas. Candidates should have experience with older people, strong communication skills, and a full driving license. The position offers competitive pay and a supportive work environment.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion

Qualifications

• Experience of working with older people in a support capacity.
• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Excellent knowledge of effective communication at all levels.
• Ability to manage workloads and meet deadlines.

Responsibilities

• Complete weekly wellbeing calls to residents who require this service.
• Sign up new tenants and carry out visits.
• Complete compliance testing including fire alarm checks.
• Report hazards and support repairs in communal areas.
• Refer residents to support agencies and help them access services.
• Deal with low-level anti-social behaviour complaints.
• Cover for colleagues in the local Team as needed.

Skills

Experience of working with older people

Numeracy and literacy (GCSE Grade C or above)

Effective communication skills

Ability to manage workloads and meet deadlines

Experience of resident involvement

Basic knowledge of Microsoft applications

Full valid driving license

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Scheme Manager

Queen Elizabeth Court and Gresley Road, Doncaster

£23,682 - £24,415 per year

35 hours per week – Monday to Friday

We are looking for two Scheme Manager to join our Housing team which consists of Housing Officers and Scheme Managers. In this role you will be responsible for the day-to-day management of the scheme ensuring there are no risks to the residents or assets in the scheme. The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible.

We are looking for two enthusiastic, hardworking individuals, who puts the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently.

The role of Scheme Manager will include:

• Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required
• Signing up new tenants & carrying out visits where required
• Completing compliance testing including fire alarm checks and water temp checks
• Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free
• Referring residents to support agencies when required and helping them access the different service available to them
• Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes
• Covering for colleagues in the local Team as required

Skills and experiences:

• Experience of working with older people in a support capacity and understanding their individual needs or similar
• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Excellent knowledge of effective communication at all levels
• Ability to manage workloads and meet deadlines
• Experience of resident involvement and community care values would be an advantage
• Basic knowledge of Microsoft applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.