Scheduling Team Leader

Niyaa People Ltd; Northampton Copse; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

A progressive organization in Northampton is seeking a Scheduling Team Leader to manage support operations for repairs and compliance services. The role requires proven team management skills, IT proficiency, and a strong commitment to customer service. Offering a salary of £36,000 - £39,000 and benefits including hybrid working and generous leave policies.

Benefits

28 days annual leave

Local Government Pension Scheme

Health and wellbeing programme

Flexible working arrangements

Qualifications

• Proven experience managing teams in fast-paced environments.
• Skilled in coaching individuals for performance improvement.
• High level of proficiency in IT systems.

Responsibilities

• Manage and support the Scheduling and Business Support Officers.
• Deliver training and development to the team.
• Maintain departmental databases and ensure real-time updates.

Skills

Team management

Change management

IT proficiency

Numeracy skills

Customer service

Time management

Job description

Job Title: Scheduling Team Leader
Location: Northampton (Hybrid Working)
Salary: £36,000 - £39,000 per annum
Contract Type: Permanent
Hours: Full time, Monday to Friday
DBS Check: Required

Overview

We are seeking an experienced and proactive Scheduling Team Leader to lead a dynamic team delivering key support across responsive repairs, voids, and compliance services. This is a fantastic opportunity to join a progressive organisation and play a vital role in supporting efficient service delivery and customer satisfaction.

Responsibilities

• Manage and support the Scheduling and Business Support Officers, ensuring efficient, accurate, and cost-effective operations across voids, reactive repairs and compliance.
• Deliver ongoing training and development to the team, promoting multi-skilling and best practice across all workstreams.
• Maintain departmental databases, including IT hardware, fleet, sickness, and holidays, ensuring all data is recorded in real time.
• Oversee administrative processes and ensure high-quality support that aligns with operational targets and wider property maintenance goals.

What We’re Looking For

• Proven experience managing teams in a fast-paced, customer-focused environment.
• Skilled in leading change and coaching individuals to reach their potential.
• High level of IT proficiency and experience using systems to drive operational efficiency.
• Strong numeracy and reporting skills, with the ability to deliver accurate financial and performance data.
• Experience in supporting customers and communities with a focus on service excellence.
• Ability to work under pressure, meet deadlines and manage competing priorities effectively.

What’s on Offer

• 28 days annual leave, increasing to 33 days after 5 years (plus bank holidays)
• Access to the Local Government Pension Scheme
• Hybrid working for better work/life balance
• Free parking at our office
• Health and wellbeing programme
• Employee discount hub
• Flexible working arrangements
• Cycle to work scheme
• Sick pay and bereavement leave
• Referral programme

If you are an experienced team leader with a drive for excellence and a strong background in scheduling, planning or business support within property services or repairs, we would love to hear from you. Please apply or contact (url removed)