Scheduling Manager

Karbon Homes; Newcastle upon Tyne; On-site; GBP 34,000 - 41,000; Full time

Job summary

A leading housing association is looking for a Scheduling Manager in Newcastle upon Tyne. You will manage the Scheduling team, ensuring high service standards in Responsive Repairs and Compliance. The ideal candidate has strong communication and organizational skills, along with team management experience in a fast-paced environment. This fixed-term role offers a salary of £40,731 plus additional benefits, including a flexible working schedule.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications and conferences

Qualifications

• Experience delivering excellent customer service in a fast-paced team.
• Ability to manage competing priorities.
• Collaborative working style to embed a positive culture.

Responsibilities

• Delivering high standards of Scheduling services.
• Managing the Scheduling Team for Responsive Repairs and Compliance.
• Collaborating with Property Services to meet KPIs.
• Developing Materials Supply process with suppliers.

Skills

Excellent communication skills

Organizational abilities

Proactive approach

Management experience

Job description

Come and make a difference at Karbon as a Scheduling Manager

We're looking for a passionate and skilled individual to join us as a Scheduling Manager in our Support Services team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.

About the role

This is a fantastic role for an individual looking to work for an organisation that can make a significant impact, embed real change and deliver meaningful outcomes. In return, we will provide you with the opportunity to grow your career and support you in your professional development.

The successful candidate will be responsible for delivering the highest possible standard of Scheduling services, support and advice for the Directorate. Managing the Scheduling Team in the delivery of Responsive Repairs, Compliance and Karbon Solutions. They will be a role model for Karbon Homes values and culture, ensuring that their team and colleagues are supported and engaged in the delivery of Karbon Homes business objectives.

Some of the main responsibilities of the Scheduling team are:

• Works scheduling for 175+ trade colleagues
• Working with our Karbon Solution partnerships
• Working collaboratively with Property Services to ensure we meet our KPI's
• Working with suppliers to develop our Materials Supply process

About you

The role would suit someone with excellent communication skills who is able to work collaboratively to embed a positive culture of continuous improvement across the directorate. The property services team is a fast-paced environment so they should be very organised, proactive and able to manage competing priorities. The successful candidate should ideally have management experience delivering excellent customer service in a fast-paced team.

Working With us

You'll be part of our Support Services, led by Vicky Chandler, Head of Support Services. If you'd like to know more about the role, feel free to reach out to Vicky Chandler at [e-mail] or 07841 446 302.

Key Details

• Scheduling Manager - fixed term role expected until March 2027
• Salary is £ 40,731 per annum plus a Karbon car payment of £2,317 per annum
• Location: Newburn and Stanley
• Regular travel will be required
• 37 Hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready to Apply?

If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/

Key dates

Closing date for applications

Tuesday 2 December 2025

We may close the advert early if we receive a high volume of strong applications-so don't wait too long to apply!

Interview date

W/C 8 December 2025

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at [e-mail]