Scheduling Manager

Netbox Recruitment; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A well-established service provider operating in London is seeking a Scheduling Manager to manage and coordinate engineer schedules for both planned and reactive works. The ideal candidate will have proven experience in scheduling, excellent communication skills, and familiarity with job management systems. This role involves liaising between the operations and helpdesk teams and providing performance insights. Salary range is £35,000 – £40,000 plus benefits.

Qualifications

• Proven experience in scheduling or similar roles.
• Experience in utilities, drainage, or logistics.
• Confident using job management systems.

Responsibilities

• Manage and coordinate engineer schedules.
• Liaise with the Helpdesk on job priorities.
• Produce performance insights for management.

Skills

Scheduling experience

Strong communication skills

IT skills

Leadership abilities

Job description

Scheduling Manager

Medway – Permanent, Monday to Friday. Salary: £35,000 – £40,000 + benefits.

We are recruiting on behalf of a well‑established service provider operating across London and the South East. The organisation delivers a range of planned and reactive maintenance services, deploying mobile field engineers across multiple sites daily. Due to continued growth, we are seeking a Scheduling Manager to sit centrally between the Operations Manager and the Helpdesk Team. This role is ideal for someone with experience in scheduling field engineers/technicians within utilities, drainage, logistics, M&E maintenance or other field‑service operations.

Day to day of the Scheduling Manager

• Manage and coordinate engineer schedules for both planned and reactive works.
• Work closely with the Helpdesk to understand job priorities, service levels and client expectations.
• Liaise with the team to allocate the appropriate engineers based on skills, location and workload.
• Monitor daily progress of job completion, re‑assigning and rescheduling work as required.
• Maintain real‑time updates within the job management system, ensuring accurate records are always kept.
• Identify escalations and complaints where necessary.
• Produce performance insights for management.
• Assist with coordinating subcontractors or additional resources during peak demand.
• Price up works and handle any mistakes made by team members.

Requirements

• Proven experience in managing a scheduling, coordinator, service planner, dispatcher or similar role.
• Experience in industries such as utilities, drainage, building services, FM, logistics or field maintenance.
• Strong communication skills with the ability to manage expectations between internal teams and clients.
• Confident using scheduling or job management systems and strong general IT skills.
• Full UK Driving Licence.
• Experience supporting or coordinating a 24/7 or reactive service.
• Understanding of engineer skill‑mapping, travel routing and field productivity.
• Familiarity with KPI reporting and workforce planning.
• Strong leadership abilities.

If you are interested in this Scheduling Manager opportunity, please reach out to El on (phone number removed) OPT 2 or hit APPLY.