Scheduling Coordinator (Property / Housing)

VANRATH; Antrim; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Professional Services company is seeking a Property Services Administrator to support tenant communications and scheduling at their Newtownabbey office. This permanent role offers fantastic company culture and opportunities for growth. Ideal candidates will be IT literate and have experience in scheduling and property management. Benefits package included.

Benefits

Fantastic Benefits Package

Opportunities for progression

Qualifications

• Previous experience of scheduling/coordinating/planning.
• Experience operating within a fast-paced social housing, property or construction industry.

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaptation works.
• Scheduling customer appointments and creating events.
• Notifying customers on planned arrival of workers.
• Assigning jobs to relevant trade/department via computer communication.
• Monitoring progress of all jobs to ensure timely completion.
• Liaising with administration team and management to answer queries.
• Monitoring of required completion dates and extension requests.
• Dealing with queries and complaint resolution.
• Maintaining standards to meet KPI targets.

Skills

IT literate

Proficient in Microsoft Office

Scheduling

Coordinating

Planning

Education

Degree / HND in a related discipline

Job description

VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Property Services Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday. No weekend working. Permanent position.

This role will be based at the company's Newtownabbey (Mallusk) office.

This role also offers growth opportunities.

Salary

Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.

The Ideal Person

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/ coordinating / planning

Preferred

• Experience operating within a face paced social housing, property or construction industry with a focus toward
• housing maintenance
• A Degree / HND in a related discipline

For further information

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Benefits

Fantastic Benefits Package