Scheduling Coordinator

LiveWest Homes Ltd; East Devon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking housing association is seeking a proactive Coordinator to manage diaries, support scheduling, and ensure timely delivery of services. The ideal candidate has strong planning skills and a commitment to customer service. This full-time role is based in Exeter with a hybrid work option, offering generous leave and various health benefits.

Benefits

Generous Annual Leave

Pension Contributions

Healthcare cash plan

Learning and Development opportunities

Family Support policies

Mental health support

Cycle to Work scheme

Volunteering days

Qualifications

• Knowledge/experience in a customer repair role (social housing, retail or other).
• The ability to diagnose responsive and minor repairs.
• Commitment to keeping the customer at the heart of all activities.

Responsibilities

• Schedule and manage operatives’ diaries.
• Liaise with teams and suppliers to meet requests.
• Plan works within scheduling system to meet targets.
• Communicate with customers about schedules.
• Monitor progress and ensure timely delivery.

Skills

Scheduling/Planning experience

Proficient IT skills

Customer repair knowledge

Administrative/coordination experience

Data interpretation and analysis

Flexible and adaptable approach

Strong initiative

Tools

Scheduling tools (e.g., DRS)

Resource planning software (e.g., MS Outlook)

Bespoke databases (e.g., CX, Keystone)

Job description

Job Summary

Are you an experienced Coordinator, with scheduling/planning experience? Are you looking for a role where you can make a real difference in people’s lives? LiveWest, a forward-thinking housing association, is seeking a proactive and dedicated individual to join our In-house Maintenance Service (IMS) central support hub, where you will support our Minor Projects team, including Minor Works and Roofing team. If you thrive in a dynamic environment and enjoy contributing to meaningful work, we want to hear from you!

Responsibilities

• Play a pivotal role in the scheduling and managing of operatives’ diaries.
• Liaise with our Property Team Managers, IMS team and suppliers to support customer and business requests, ensuring we meet our agreed timeframes.
• Plan responsive and planned works within our scheduling system to optimise resources and meet targets.
• Communicate with customers about appointment schedules and durations.
• Monitor progress and collaborate with operatives to ensure timely delivery.
• Liaise with colleagues across the business, contractors and suppliers to ensure smooth operations.
• Maintain productivity reports and provide administrative support to our teams.

Why Join LiveWest

At LiveWest, we are dedicated to delivering exceptional services that improve lives. We foster a supportive and inclusive workplace, offering opportunities to grow and innovate.

Employment Details

This is a full-time, 6-month fixed-term contract based in our Exeter office. A hybrid working style is an option with 2–3 days in the office, dependent on business need.

Qualifications

• Knowledge/experience in a customer repair role (social housing, retail or other).
• Scheduling/Planning experience.
• Proficient IT skills.
• Previous experience in an administrative/coordination role.
• Proficiency in data interpretation and analysis to support decision making.
• The ability to diagnose responsive and minor repairs.
• A flexible and adaptable approach to work, especially under pressure.
• Strong initiative and a commitment to keeping the customer at the heart of all activities.
• Desirable: Experience with scheduling tools and resource planning software, such as DRS and MS Outlook.
• Desirable: Familiarity with bespoke databases such as CX and Keystone.

Visa & Legal

This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – option to purchase up to 5 extra days (pro-rated for part-time roles).
• Pension Contributions: Up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Healthcare cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, retail discounts including Blue Light Card.
• Learning and Development: Ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help balance work and family life, including a new child payment.
• Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, free flu jabs.
• Smarter Travel: Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support communities.

Our Values

At LiveWest, we are united by a shared mission: to create a home for everyone. We believe in collaboration, inclusiveness and a commitment to delivering exceptional services to all customers.

Inclusion

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected and empowered. As a proud member of Inclusive Employers, a Disability Confident Employer and a signatory of the Armed Forces Covenant, we support all colleagues and ensure a welcoming environment.