Scheduling Administrator – Excellent benefits Flexible/Hybrid Working

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 26,000; Full time

Job summary

A national business based in Gloucester is seeking a Scheduling Administrator to join their dynamic team. This role involves coordinating service appointments and collaborating with technicians and various departments to ensure smooth workflows. The ideal candidate will possess excellent interpersonal and organisational skills and have good geographical knowledge of the UK. The position offers a salary of £26,000 along with flexible working opportunities and a comprehensive benefits package, including 25 annual leave days and health benefits.

Benefits

25 days annual leave plus bank holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme including 24/7 GP access

Employee wellness programme

Pension and life assurance

Birthday off after 12 months employment

Qualifications

• Good geographical knowledge of the UK.
• Excellent interpersonal skills.
• Good organisational skills and ability to prioritise.
• Can work under pressure in a fast-paced environment.

Responsibilities

• Coordinate and schedule service appointments based on technician availability.
• Ensure accurate communication of appointment details.
• Gather necessary information from customers.
• Work closely with service technicians to align schedules.
• Address scheduling conflicts promptly.
• Maintain accurate records of service appointments.
• Log client interactions using in-house IT systems.
• Utilise scheduling software to track service activities.
• Implement proactive solutions to prevent scheduling challenges.

Skills

Geographical knowledge of the UK

Interpersonal skills

Organisational skills

Ability to work under pressure

Job description

Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Administrator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!

As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows.

In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve employed by them for 12 months they will also reward you with your birthday off every year.

Responsibilities

• Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements.
• Ensure accurate and timely communication of appointment details to both customers and service technicians.
• Gather necessary information from customers to facilitate efficient scheduling.
• Work closely with service technicians to align schedules, ensuring they are adequately informed about customer expectations and job requirements.
• Address any scheduling conflicts or changes promptly.
• Maintain accurate and up-to-date records of service appointments and customer information.
• Accurately log client interactions and service requests using in-house IT systems.
• Utilise scheduling software to track and organise service activities.
• Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive solutions to prevent scheduling challenges.

Candidate Attributes

• Good geographical knowledge of the UK
• Excellent interpersonal skills
• Good organisational skills and an ability to prioritise with a 'can do' attitude
• Ability to work under pressure in a fast-paced environment

Flexible Working

Monday – Friday (1 day per week work from home on a rota basis)

Salary

£26,000 + attractive benefits package + flexible working