Scheduling Administrator

Rydon Group; Worcester Park Estate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A progressive company in Worcester Park is seeking a Scheduler / Repairs Administrator to manage maintenance operatives' schedules and ensure timely job completion. The role comes with a starting salary of £28,090 per annum and opportunities for career progression. Ideal candidates will have strong administration skills, problem-solving abilities, and a passion for customer service. The position offers a hybrid working environment after training.

Benefits

25 days holiday

Employee discount schemes

Company pension and life assurance

Health and wellness benefits

Qualifications

• Experience in a busy and fast-paced environment desirable but not crucial.
• Aptitude for problem-solving and attention to detail.
• Excellent telephone manner and passion for customer service.

Responsibilities

• Manage diaries of Maintenance Operatives and subcontractors.
• Book planned and reactive jobs, moving them as necessary.
• Ensure all jobs are closed down on the system upon completion.

Skills

Problem-solving skills

Strong administration skills

Customer service

Computer literacy

Tools

Microsoft Office

Outlook

Google Maps

Job description

Job Purpose

As a Scheduler / Repairs Administrator you will be fully trained to use our scheduling software to take ownership of a number of Maintenance Operatives’ and subcontractor’s diaries to ensure the completion of maintenance and repair works.

On a day to day basis you will need to ensure that all planned and reactive jobs are booked in for the appropriate individuals and are allocated the right amount of time, including moving jobs around as and when emergencies need to be booked in or when extra time is needed. This will involve working closely with our call centre team and liaising with clients and residents to ensure relevant access requirements and security is adhered to. You will be escalating outstanding jobs and following tasks through to completion making sure all jobs are closed down on the system once completed.

You will receive comprehensive training on joining and throughout your time in this role, you will have the opportunity to progress your way through the pay structure : there are four grades of the role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.

What we can offer you as Scheduler / Repairs Administrator

A clear pay structure starting with a competitive starting salary of £28,090 per annum and increasing as you develop and achieve in the role

25 days holiday

Incentives and recognition for your performance

Full training, ongoing coaching and support

Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.

Company pension, life assurance and income protection.

Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.

Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!

Opportunities to progress your career across the business.

Where will I be working

We are based in Greenhithe, Kent just a short distance away from Bluewater. We do offer a hybrid working policy and most of our team work at home and in the office on a rotational basis. Please note that we do not offer hybrid working whilst training. When you are travelling to us we have good bus route links and only 5 minutes from the railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.

This is a permanent full time position and working hours are Monday to Friday 8am to 5pm.

Experience Required

Although previous experience of working as a Repairs Co-ordinator / Repairs Scheduler within a social housing or commercial maintenance company is desirable, it is not crucial.

Above all you will :

enjoy working in a busy and fast paced environment

have an aptitude for problem-solving

have strong administration skills and attention to detail

be computer literate – able to use Microsoft Office, Outlook and Google Maps.

have a passion for great customer service and a excellent telephone manner

If this sounds like you we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers page to complete your application