Scheduler/Planner

Pertemps; Knaresborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is offering a Scheduler position in Knaresborough. The role involves coordinating maintenance and emergency callouts, ensuring efficient task management, and being the first point of contact for customers. Candidates should possess strong customer service skills and be detail-oriented, with the ability to work in a fast-paced environment. This is an excellent opportunity for anyone looking to develop their career in scheduling within a busy team.

Responsibilities

• Prioritising and scheduling works according to system requirements.
• Coordinating jobs based on engineer location and availability.
• Responding promptly to emergency callouts and managing queries.
• Providing clear instructions to engineers to minimise repeat visits.

Skills

Strong customer service skills

Proactive approach

Ability to work independently

Competent IT skills

Excellent organisational skills

Attention to detail

Clear communication skills

Job description

PERTEMPS – SCHEDULER OPPORTUNITY

Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client’s busy Scheduling team.

In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.

Key Skills & Experience Required:

• Strong customer service skills with experience in a busy office environment
• Quick learner with a positive, proactive approach
• Able to work effectively in a fast-paced setting, both independently and within a team
• Competent IT skills, including Microsoft Office
• Excellent organisational and planning ability
• High level of accuracy and attention to detail
• Clear and confident communication skills, both written and verbal

Main Responsibilities:

• Prioritising and scheduling works in line with system requirements
• Coordinating jobs based on engineer location, availability and qualifications
• Responding promptly to emergency callouts and meeting SLA requirements
• Managing queries arising from scheduled works and escalating where necessary
• Providing engineers with clear instructions to minimise repeat visits
• Ensuring customers receive all relevant information relating to their works
• Handling incoming customer calls and directing enquiries appropriately
• Completing and updating Excel spreadsheets
• Assisting with reception duties, including greeting visitors and answering calls
• Updating the company system and ensuring timely invoicing of completed works