Scheduler & Planner

Sodexo; Eccles; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in services is seeking a candidate in Eccles, UK for a role that involves planning and scheduling maintenance work. The ideal candidate will possess strong customer service abilities, exceptional communication skills, and experience with work order management in a high-pressure environment. The position offers a competitive salary and extensive Sodexo benefits. Candidates are encouraged to apply to be part of a diverse and inclusive workplace.

Benefits

Sodexo retirement plan

Discounts on over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Excellent communication skills - written and verbal.
• Intermediate computer skills in MS Office - e.g. Word, Excel.
• Prior knowledge in utilizing CMMS applications.
• Good understanding of reactive and planned maintenance works.
• Competent relationship building and influencing capabilities.
• Exceptional attention to detail and ability to prioritize.
• Ability to deliver exceptional customer service.
• Previous experience with Third Party Vendors advantageous.

Responsibilities

• Proactively manage all types of work order from generation to closure.
• Build and develop strong relationships with key stakeholders.
• Adhere to agreed processes for work order management.
• Log correct information for each call.
• Use FM and Finance systems to support work delivery.
• Ensure accurate work order information recording.
• Monitor performance of contractual KPIs and SLAs.
• Manage risk and add value to key stakeholders.

Skills

Excellent communication skills

Intermediate computer skills in MS Office

Knowledge of CMMS applications

Understanding of reactive and planned maintenance

Relationship building and influencing

Attention to detail

Exceptional customer service

Experience with Third Party Vendors

Job description

Do you have strong customer service, administration, organisational & people skills and looking to thrive within a new challenge?

In this role you can use your skills to work collaboratively, between departments, successfully planning and scheduling.

This position will see you planning and scheduling for Planned Preventative Maintenance (PPM) and Reactive Maintenance (RM) for Technical Maintenance and Planned and Reactive work for Soft Services.

Working with Accounts and Vendors, you'll facilitate the efficient delivery and coordination of each work order from the point that it's generated to closure, ensuring the correct processes are used to support and add value to the service.

Main Responsibilities

• Proactively manage all types of work order from generation to closure.
• Build and develop strong relationships with key stakeholders.
• Adhere to the agreed processes for work order management, managing Quotations, raising Purchase Orders and Health and Safety etc.
• Ask the right questions for each call, to log the correct information, correctly to each targeted query.
• Use the various FM and Finance systems deployed to support work delivery and reporting.
• Ensure all work order information is accurately recorded in the required system for work completed by Site Delivery Teams and Third Party Suppliers, escalating any non-compliance which represents a risk to the appropriate people.
• Monitor performance of contractual KPIs and SLAs, highlighting any risk of failure throughout the month to the Account Team.
• Take a proactive approach using the business processes in place to manage work orders through to closure, managing risk, adding value to key stakeholders, and taking responsibility.
• Respond in a timely manner and in line with stakeholder expectations/agreements to questions and requests.

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

• Excellent communication skills - written and verbal.
• Have intermediate computer skills in MS Office - e.g. Word, Excel.
• Have prior knowledge and skills in utilizing CMMS applications - especially work planning and scheduling functionalities.
• Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs (Service Level Agreements) / KPIs (Key Performance Indicators).
• Competent in relationship building and influencing capabilities.
• Exceptional attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
• Have the ability to deliver exceptional customer service (internal and external).
• Have previous experience in working with Third Party Vendors would also be advantageous.

Package Description

A competitive salary is on offer to reflect experience.

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.