Scheduler Planner

The RTR Group Nationwide Limited; Ashingdon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing electrical and multi-trade maintenance company is seeking a Scheduler/Planner to manage engineer schedules and ensure efficient service delivery. The role requires strong planning skills, a focus on customer service, and effective communication. Successful candidates will thrive in a fast-paced environment and enjoy problem-solving. The position offers competitive hours, generous holidays, and other employee benefits.

Benefits

20 days holiday + 8 bank holidays

Profit-based bonus scheme

Company pension scheme

Online health & wellbeing support

Qualifications

• Proven experience in planning, scheduling, or coordinating.
• Strong organisational skills in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Plan, coordinate, and manage daily and weekly engineer schedules.
• Allocate jobs effectively using company platforms.
• Monitor job progress and ensure compliance with SLAs.

Skills

Planning

Scheduling

Communication

Time management

Customer service

Tools

Microsoft Office

CRM software

Job description

About Us

The RTR Group is a growing electrical and multi-trade maintenance company committed to delivering high-quality services to our clients. With a strong focus on customer care and operational excellence, we are introducing a dedicated Scheduler / Planner to strengthen our team and enhance service delivery.

The Role

This position expands on the traditional Maintenance Coordinator role, with a specific focus on scheduling and resource management for electrical and multi-trade engineers. You will act as the vital link between clients, engineers, and the office team, ensuring smooth workflows, efficient use of resources, and a consistently high standard of service.

Key Responsibilities

• Plan, coordinate, and manage daily and weekly engineer schedules across multiple trades.
• Allocate jobs effectively using company platforms, matching the right engineer to each task.
• Create and manage new job records, ensuring all details are accurate and up to date.
• Monitor job progress, ensuring all work meets service level agreements (SLAs).
• Liaise with clients, tenants, landlords, and subcontractors to arrange access and provide updates.
• Escalate scheduling issues, resource shortages, or delays to management, proposing solutions.
• Coordinate delivery of materials for scheduled works.
• Support the preparation of client quotes through accurate data collection and tracking.
• Handle quoting, bidding, and job tracking, maintaining accurate records.
• Participate in regular team meetings to review and improve service delivery and efficiency.
• Provide out-of-hours support on a rota basis (including weekends).
• Assist with general administrative and office duties as required.

About You

• Proven experience in planning, scheduling, or coordinating within a maintenance, facilities, or engineering environment.
• Strong organisational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills to build effective relationships with clients, engineers, and colleagues.
• Confident using Microsoft Office (Excel, Word, Outlook) and scheduling or CRM software.
• Able to work independently, using initiative to resolve challenges quickly.
• Calm under pressure, adaptable, and proactive in finding solutions.
• Passionate about continuous improvement and delivering excellent customer service.

What We Offer

• 40 hours per week, Monday to Friday (8am‑5pm)
• 20 days holiday (increasing with service) + 8 bank holidays
• 2 additional days off for your birthday and the festive period
• Profit-based bonus scheme
• Company pension scheme
• Online health & wellbeing support
• Staff discounts through our online shop
• Regular company social events

Why Join Us?

At RTR Group, you’ll be part of a growing, forward-thinking business where teamwork and customer care are at the heart of everything we do. This is an exciting opportunity for someone who thrives in a fast-moving environment and enjoys problem solving. If that sounds like you, we’d love to hear from you!