Scheduler - Engineering

Options Resourcing Ltd; United Kingdom; On-site; GBP 30,000; Full time

Job summary

An incredible opportunity awaits for an Engineering Scheduler who thrives on being the essential link between engineers, customers, and internal teams. This role is pivotal in ensuring seamless service coordination and maintaining stellar communication. You will manage scheduling, handle urgent service requests, and collaborate closely with team members to enhance service operations. With a competitive salary and generous holiday allowance, this role offers a supportive environment where your organizational skills and proactive approach will shine. If you are ready to take on a challenging yet rewarding position, don't miss out on this chance to make a significant impact!

Benefits

Free onsite parking

Free onsite gym

25 days holidays + 8 bank holidays

Qualifications

• Experience coordinating schedules and managing service operations.
• Strong communication skills for customer interactions.

Responsibilities

• Coordinate the diary scheduling of Service Engineers efficiently.
• Communicate with customers to confirm details for service visits.

Skills

Organisation Skills

Communication Skills

Time Management

Customer Service

Attention to Detail

Education

Previous experience in a similar role

Tools

Microsoft Office Suite

Microsoft CRM

Job description

Are you an Engineering Scheduler looking for a new role? Do you enjoy being the vital link between engineers, customers, and internal teams? If so, this could be the perfect role for you!

We are currently seeking a highly organised and proactive Engineering Scheduler to join our incredible client based in Erdington. This is a vital role in ensuring the smooth coordination of service activities and maintaining excellent communication between engineers, customers, and internal teams.

Benefits:

• Salary up to £30,000 may be some wiggle room for the right candidate
• Hours of work: 8:30 to 5pm Monday to Thursday, 8:30 to 4pm Friday
• 25 day holidays + 8 bank holidays
• Free onsite parking
• Free onsite gym

Key Responsibilities:

• Coordinate and manage the diary scheduling of Service Engineers
• Use Microsoft CRM to manage service cases and log activities
• Communicate with customers by phone to confirm site readiness and key details for scheduled service visits
• Handle urgent and time-sensitive service jobs with efficiency and calm under pressure
• Collaborate closely with other team members to ensure the smooth running of service operations
• Maintain a professional and positive relationship with customers and engineers

Requirements:

• Previous experience in a similar role.
• Strong organisation skills and attention to detail
• Ability to prioritise and manage multiple tasks effectively in a fast-paced environment
• Confident communicator with experience dealing with customers over the phone
• Comfortable working under pressure and managing tight deadlines
• Proficient in Microsoft Office Suite and ideally Micosoft CRM

Interviews taking place immediately. Please apply today!